Position Description

Customer Care Representative - Seasonal Temporary
Location Chippewa Falls, WI
Division
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The Seasonal/Temporary Customer Care Representative is responsible for assisting customers with placing orders while ensuring strict confidentiality and maintenance of their accounts.
 
ESSENTIAL JOB FUNCTIONS:
  1. Answer incoming calls and assist customers with their order and/or questions
  2. Process correspondence and emails in accordance with company guidelines
  3. Be accurate and efficient when processing customer orders
  4. Assist customers with questions and/or concerns
  5. Follow established policy and procedures
The above listing of functions is not an inclusive listing of all duties that may be required to be performed.
 
COMPETENCIES:
  1. Ability to effectively listen and productively engage with customers, regardless of the circumstances.
  2. Strong verbal communication and interpersonal skills, for both customers and co-workers, is an expectation.
  3. Effective problem solver with the ability/personality to remain calm and positive even while under stress.
  4. Detail oriented
  5. Ability to multitask
EDUCATION and/or EXPERIENCE:
  1. High School diploma or equivalent is preferred, but not required.
  2. A minimum of 16 years old.
  3. Previous experience in customer service is preferred.
  4. Functional experience with data entry and computers is an asset.
Schedule Availability:
Must have the ability to work afternoon and evening hours/shifts, including every other weekend.
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