Position Description

Computer Operator (3rd Shift)
Location Chippewa Falls, WI
Division Mason Companies Inc
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POSITION PURPOSE:
To operate a set of networked servers and printers in a centralized environment performing all batch related data file processing in accordance with the company’s mission and philosophy.
 
ESSENTIAL POSITION FUNCTIONS:
  1. Process all order processing, marketing, mailing, financial and manufacturing related data through batch jobs as necessary.
  2. Ensure the security and privacy of the system for our clients.
  3. Perform necessary file transfers to and from networked systems to allow data transmissions, both internal and external, to be done.
  4. React to all unplanned for situations that arise during batch processing with determination, communication with the correct people, and problem resolution.
  5. Verify and control data and file integrity where necessary.
  6. Process test and unscheduled jobs as assigned.
  7. Answer user phone calls/emails as Tier 1 Help Desk.
  8. Resolve Tier 1 Help Desk tickets.
  9. Triage tickets to the proper support groups within the Help Desk software.
PERIODIC OR SECONDARY POSITION FUNCTIONS:
  1. Perform basic equipment maintenance and cleaning.
  2. Move computer forms from storage to available use locations.
  3. Train new staff when necessary.
  4. Other duties as assigned.
The above listing of essential and periodic functions is not an inclusive listing of all duties that may be required to be performed.
 
COMPETENCIES:
  1. Strong customer service skills.
  2. Strong troubleshooting skills.
  3. Strong attention to detail.
  4. Ability to communicate technical information, both verbal and written, to a wide range of end-users.
  5. Ability to quickly learn and take thorough reference notes.
  6. Working knowledge and understanding of basic computer terminology.
  7. Dependability is a must.
EDUCATION and/or EXPERIENCE:
  1. High School Diploma, or equivalent, required
  2. Computer Operator Technical Training preferred.
HOURS/SCHEDULE:
 
Please Note: Although our business hours are 7:45am - 4:30pm, the Computer Operators work a two week rotating schedule so that our Information Systems are continuously monitored 24/7.

Week 1:
Sunday 8:00pm – 6:00am
Monday 5:00pm – 6:00am
Friday 5:00pm – 5:00am
Saturday 11:00pm – 4:00am
Total hours 40
 
Week 2:
Tuesday 5:00pm – 6:30am
Wednesday 5:00pm – 6:30am
Thursday 5:00pm – 6:00am
Total hours 40
 
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