WHO WE ARE:
The City-County Information Technology Commission (CCITC) serves the City of Wausau, Marathon County, North Central Health Care (NCHC) and other local government entities by providing the planning, design, implementation and operation of cooperative Information Technologies solutions and services. We provide a staff of highly trained and dedicated IT professionals providing Project Management, Programming, Networking, PC Support, Technology Purchasing, Business Analysis and Strategic Planning.
Our Mission: To guarantee reliable, quality, appropriate Information Technology (IT) and services for excellence in public services and best value under ever changing conditions.
CCITC full and part-time employees enjoy competitive salaries, flexible schedules, and a range of excellent benefits, including:
- Health insurance
- Post Employment Health Plan
- Dental insurance
- Wisconsin Retirement System Defined Benefit Plan
- Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
- Optional life insurance
- Income Continuation Insurance
- Educational Reimbursement Program
- 457 Deferred Compensation Plans
- Generous Paid Time Off and Holiday Time Off
- Employee Recognition Programs and a Positive Workplace Culture
Act as a member of the PC Support team. Install and support a variety of desktop solutions including PCs, laptops, printers, tablets, smartphones, VOIP telephone systems, projectors, etc. Install, configure, train and troubleshoot software on all client devices. Answer support calls and document activities in an electronic trouble ticket system. Work with customers over the telephone, remotely (via remote desktops) and in person to troubleshoot and resolve problems with the network, servers, PC, Internet, telephone, software applications, etc. Backup the Helpdesk and Operations staff as needed. Participate in a team of staff that rotate through on-call 24x7 support responsibilities. Ensure that the highest level of customer service is being provided to our customers. The work is performed under the direction of the IT Support Manager.
A minimum of an Associate degree in MIS, Computer Science or related field with at least one year PC Support experience or any combination of education and experience that provides equivalent knowledge, skills and abilities. Possession of a valid Wisconsin driver's license is required and reliable transportation. A candidate with a high level of applicable experience and education may be hired as an IT Technician - Senior PC.
EXAMPLES OF WORK PERFORMED:
- Troubleshoots PC and network hardware and software problems, answers procedural, specific software, general questions and questions about peripheral equipment operation from users both in-person and by telephone.
- Sets up, configures, tests and supports a variety of client hardware solutions such as PCs, laptops, printers, smartphones, tablets, etc.
- Installs, configures, tests and supports a variety of client software applications, operating systems and browsers.
- Performs routine hardware repairs.
- Runs and may write utility programs to resolve problems.
- Assists the network team members with network changes.
- May plan and coordinate network wiring with outside vendors. Installs and/or terminates network wiring or cabling.
- Provides voice and video communications support as required.
- Consults with software, hardware and/or network vendors to resolve problems.
- Trains/instructs users regarding networks, software and Internet.
- Communicates clearly and effectively to customers, management and other IT staff the current status of all projects and tasks.
- Provides 24x7 on-call support as required.
- Researches new technologies/software used by CCITC and its customers.
- Keeps up to date with current technology trends
- Completes reports on a timely basis.
- May create and post information/graphics to websites.
- Receives and delivers PC equipment.
- Maintains technical knowledge of PC/network technologies.
- Attends conferences and seminars.
- Moves and reprograms VOIP stations.
- Ensures all requests for service are documented. Ensures information on all service requests are accurate and required elements are included. Ensures all service requests are followed up.
- May backup and support activities on server and midrange equipment as requested.
- Writes clear documentation to document installations and troubleshooting techniques for IT staff and end users
- This list is subject to change frequently as our resource needs change; as technology changes; and as our needs to provide excellent customer service present improvement opportunities.
KNOWLEDGE, SKILLS & ABILITIES:
Demonstrated ability to provide excellent written and oral communication skills. Must be dedicated to providing excellent customer service. Willingness to be an effective team player dedicated to the success of the whole team.
Expert level knowledge of Microsoft Office products. Relevant Microsoft and/or industry certifications preferred.
Knowledge and understanding of network administration tasks and software. Knowledge and understanding of Help Desk software administrative tasks.
The PC Support Technician position is a non-exempt, hourly position. The pay classification has a range of $23.27/hr to midpoint of $27.35/hr. A candidate with a high level of applicable experience and education may be hired as a IT Technician - Senior PC which has a higher pay classification.
Selection of the successful candidate may be made by assessment of experience and education, criminal record check; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application.
CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone (715) 261-6710 to request special accommodations prior to the application deadline.
NOTICE TO APPLICANTS:
Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information.
If you choose not to have this information become a public record, you must make such a request in writing to the Director of the CCITC. If you become a finalist for the position, your identity may be disclosed as required by law.
Application deadline is 11:59PM on September 23, 2019.