Position Description

General Manager
Location Chicago, IL
Company Impark US
Job Code 9999
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Who You’ll Work For

REEF Technology is the largest network of parking facilities in North America. We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.

Parking facilities do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. It is within this environment that we have re-imagined the role of a parking facility. 

Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location is an urban ecosystem offering a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and vehicle buffering areas, community spaces for pop-up businesses, and more.

Key Responsibilities

  • Management of day-to-day operations to ensure proper control of the parking operations including scheduling, payroll entry, auditing, inventory/ordering and overall supervision of personnel.
  • Oversight of the personnel function including hiring, promotion, disciplinary actions (including dismissal) and implementation of pay adjustments and promotions of facility personnel, as appropriate.
  • Coordination of the budget process and the programming tools necessary to monitor and maintain cost control.
  • Leadership in resolving operational, management and customer service problems.
  • Direct response to requests for action from the client.
  • Assisting in preparation of operating reports (weekly reports, monthly statements and reconciliations, and annual reports) to ensure timely submittal to the client.
  • Establishing, maintaining and monitoring customer service principles and hospitality standards to ensure quality public relations.
  • Conceptualizing, developing and implementing programs to foster staff development and employee training, improve customer relations and enhance motivation and dedication.
  • Enforcement of rigid cash handling procedures, daily and monthly reporting and management of P&L, budget and payroll.
  • Follow human resource protocol and fulfill human resources related duties

Requirements

  • Bachelor’s degree preferred
  • 7+ years Parking Management experience, Parking Enforcement experienced preferred
  • A minimum of 5 years customer service experience
  • Proficient in Microsoft Word and Excel
  • Excellent written and oral communication skills
  • Strong customer service skills
  • Task oriented
  • Knowledge of Parking Management methodologies preferred
  •  Knowledge of various Parking Access and Revenue Control systems and applications preferred 

REEF is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity

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