Position Description

Operations Manager
Location San Francisco, CA
Company Impark US
Job Code 8674
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Imperial Parking or “Impark” is one of North America’s largest parking operators with over 9,000 employees. Our goal is to continue to develop and expand both our Company along with the  lives of our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in  the lives of our employees. Here at  Impark, we strive to…

Create Positive Energy… Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer… Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations.

Be Admirable… Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation, and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!!

Impark is currently looking for 2 full time Operations Manager to work at our San Francisco locations.

  1. Direct Contact with Client Subordinate: Respond and handle client requests and /or issues in a timely fashion to ensure client satisfaction.
  2. Direct Contact with Client Decision Maker:  Maintain regular communication with client and responding to requests and/or issues in a timely fashion to ensure client satisfaction.
  3. Report Accuracy: Responsible to prepare and review internal and external reports that are accurate and timely
  4. Retention: Responsible for retaining our existing customers and / or clients
  5. Revenue Control: Review of lots performances based on Revenue Analysis, and Profit & Lost reports.  Ensure the financial performance of each lot reflects company goals and / or client goals.
  6. Location Assessment: Responsible for ensuring staff are following correct policy and procedures.
  7. Loss Prevention:  Responsible for following up on unreturned access cards, and decals not on file.
  8. Customer Service: Ensure staff continue to give five star service in a manner aligned with the core values of the company.
  9. Hire Front Line Staff: Responsible for the recruitment and selection process for front-line staff and supervisors.
  10. Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings.
  11. Promote: Responsible for performing personnel interviews and appraisals as required.
  12. Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings.
  13. Training: Responsible for new hire orientations training, completion of hew hire paperwork, and issuing / tracking of uniforms.
  14. Schedule: Responsible for scheduling of front-line staff including producing and maintaining and updated schedule in a manner that is consistent with fiscally sound decisions.
  15. Open / Close Lots:  Responsible for liaising with contractors, maintenance department, equipment suppliers and / or Landlord / Property Manager during site set up or site closing.
  16. Renewals: Responsible for handling renegotiations of existing contracts.
  17. Equipment Procurement: Ensuring that for each event the proper equipment is available and is being charged by the contractor correctly.
  18. Summary Reports: Prepare templated reports that indicate the parking teams performance for each event that occurs on a daily, monthly or annual basis.
  19. Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lightning, etc.
  20. Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence.
  21. Daily Revenue: Responsible for the processing of daily revenue of attended or unattended facilities in accordance with the Daily Revenue Policy and Procedure
  22. Safety:  Responsible for inspecting lots on a regular basis to ensure they are safe and operating at company's standards.
  23. Budget Preparation: Prepare operating budges when requested.
  24. Loss Prevention / Compliance: Ensure all policies related to cash collection are being adhered to.
  25. Claims Management: Responsible for tracking and managing of damage claims.
  26. Other duties as assigned

EDUCATION

  1. High School Diploma or Equivalent

PROFESSIONAL / RELATED EXPERIENCE

  • 5 years - Experience managing and training front-line and supervisory teams

  • 3 years - Experience in a fast paced consistently changing environment

  • 3 years - Client relationship management experience

SKILLS / EXPERIENCE

  • Ability to successfully  manage and train other employees
  • Strong computer skills required, including MS Word and Excel
  • Superior communication and interpersonal skills, both written and verbal
  • Ability to work independently , in a team and meet deadlines
  • Strong analytical and organizational skills with an ability to balance multiple projects in a fast paced environment
  • Valid driver license, access to own vehicle and clean driving record
  • Ability to develop effective working relationships with internal and external parties.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

 

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity

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