Position Description

Facility Manager
Location Boston, MA
Company Impark US
Job Code 6881
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Impark with over 5,000 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive Energy…Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations. 

Be Admirable…Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!!

We are currently seeking a Site Manager to join our Boston team. In this role, you will be reporting directly to the Operations Manager and is responsible for overseeing all administrative and operative functions for one large high profile facility of 800 car self park operations which includes monthly parking, client relationship, facility maintenance, scheduling and hiring of staff, and ensuring all operations policies and procedures are adhered to. The ideal candidate will possess 3+ years of customer relations, service, and management experience along with strong communication skills, administration experience, supervisory experience, and a college diploma.

Responsibilities:

  • Respond to customer inquiries and conduct complaint & accident investigations

  • Respond to and handle client requests and/or issues in a timely manner to ensure client satisfaction

  • Provide daily lot audit reports to the Supervisor

  • Ensure all staff are following company policies and procedures

  • Initiate and follow up on customer request 

  • Tract & manage incident report/damage claims; correspond with customers regarding safety & liability

  • Ensure accurate reporting and timely delivery for all month-end reports

  • Ensure parking passes are delivered to customers and oversee parking program

  • Process, transfer and cancel monthly passes

  • Regular reviews of lot physical condition including landscaping, signage, surface and lighting

  • Process daily revenue in accordance with the Daily Revenue Policy and Procedures

  • Ensure equipment is functioning properly and/or initiate requests for maintenance

    Professional or Related Experience:

  • 1+ years of Experience managing and training front-line employees

  • 2+ years of previous parking management or similar service industry experience

    Skills:

  • Ability to successfully manage and train other employees

  • Computer skills required, including MS Word and Excel

  • Superior Communication and Interpersonal Skills, both written and verbal

  • Ability to work independently, in a team, and meet deadlines

  • Ability to develop effective working relationships with internal and external parties

Impark is an equal opportunity employer
 
#CB
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