Impark with over 5,000 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.
Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…
Create Positive Energy…Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.
Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations.
Be Admirable…Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.
At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!!
We are currently seeking a Site Manager to join our New York team at our Staten Island Location. In this role, you will be reporting directly to the Operations Manager and is responsible for overseeing all administrative and operative functions for one large high profile facility of 800 car valet operations which includes monthly parking, client relationship, facility maintenance, scheduling and hiring of staff, and ensuring all operations policies and procedures are adhered to. The ideal candidate will possess 3+ years of customer relations, service, and management experience along with strong communication skills, administration experience, supervisory experience, and a college diploma.
Respond to customer inquiries and conduct complaint & accident investigations
Respond to and handle client requests and/or issues in a timely manner to ensure client satisfaction
Provide daily lot audit reports to the Supervisor
Ensure all staff are following company policies and procedures
Initiate and follow up on customer request
Tract & manage incident report/damage claims; correspond with customers regarding safety & liability
Ensure accurate reporting and timely delivery for all month-end reports
Ensure parking passes are delivered to customers and oversee parking program
Process, transfer and cancel monthly passes
Regular reviews of lot physical condition including landscaping, signage, surface and lighting
Process daily revenue in accordance with the Daily Revenue Policy and Procedures
Ensure equipment is functioning properly and/or initiate requests for maintenance
Professional or Related Experience:
1+ years of Experience managing and training front-line employees
2+ years of previous parking management or similar service industry experience
Ability to successfully manage and train other employees
Computer skills required, including MS Word and Excel
Superior Communication and Interpersonal Skills, both written and verbal
Ability to work independently, in a team, and meet deadlines
Ability to develop effective working relationships with internal and external parties