Position Description

Assistant Operations Manager
Location Boston, MA
Company Republic Parking System
Job Code 10061
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Republic Parking System or “RPS” is now a part of REEF Technology.  REEF Technology is the largest network of parking facilities in North America. We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.

Parking facilities do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. It is within this environment that we have reimagined the role of a parking facility. 

Each REEF hub is a thriving, connected ecosystem of businesses, cities and people that enables and provides the delivery of products and services to more people than ever before. Each location is an urban ecosystem offering a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare, and vehicle buffering areas, community spaces for pop-up businesses, and more.

REEF Technology is the ecosystem that connects the world to your block. 


REEF is looking for a full-time Assistant  Operations Manager to join our Braintree, Massachusetts parking operation for MBTA.


This role reports directly to the Operations Manager and is responsible for assisting with all administrative and operative functions for our parking operation(s) to include but not limited to maintaining client relationships, facility maintenance, scheduling and hiring of staff, and ensuring all the operational policies and procedures are adhered to.


Job Responsibilities:

  • Assist Operations Manager with duties as assigned
  • Perform weekly Facility Inspections
  • Oversee execution of the emergency preparedness plan
  • Oversee enforcement personnel
  • Create work orders in Service Channel as needed
  • Monitor Utilization of Facilities
  • Perform Operational Audits for all assigned locations
  • Coordinate with operations manager to develop and maintain an inventory program for all equipment and supplies
  • Work with the operations manager to create a fleet maintenance system
  • Oversee maintenance to include landscaping/spring clean up
  • Oversee snow plowing and removal operations as assigned
  • Assist with day-to-day operations at the location to ensure proper control of the parking operations including scheduling, payroll entry, auditing, inventory/ordering and overall supervision of personnel.
  • Oversight of the personnel function including hiring, promotion, disciplinary actions (including dismissal) and implementation of pay adjustments and promotions of facility personnel, as appropriate.
  • Assisting in preparation of operating reports (weekly reports, monthly statements and reconciliations, and annual reports) to ensure timely submittal to the client.
  • Establishing, maintaining and monitoring customer service principles and hospitality standards to ensure quality public relations.
  • Enforcement of rigid cash handling procedures, daily and monthly reporting and management of P&L, budget and payroll.
  • Follow human resource protocol and fulfill human resources related duties
  • All other duties as assigned


Job Requirements:

  • Bachelor’s degree preferred
  • 2+ years of previous parking management or similar service industry experience
  • Parking Management/Operation experienced preferred
  • Knowledge of parking equipment is preferred
  • 5+ years customer service experience
  • Ability to successfully manage and train other employees
  • Computer skills required, including MS Word and Excel
  • Superior Communication and Interpersonal Skills, both written and verbal
  • Ability to work independently, in a team, and meet deadlines
  • Ability to develop effective working relationships with internal and external parties
  • Must have reliable transportation to travel to various operations and perform the daily task(s) of the role


Apply directly to our company’s careers page using the link below:



If you describe yourself as a team player, enthusiastic, possess the drive and the willingness to make a significant contribution, we invite you to apply for this opportunity.


Impark is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. 

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