Position Description

Manager, Business Operations
Location(s) ON - Toronto, QC - Montreal
Employment Category Permanent Full-Time
Close Date 24/05/19
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Position Overview

Number of Positions: 1

Language: Bilingualism in English and French is an asset.

Additional Information:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people.  The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign.

The Manager, Business Operations provides management and oversight on strategic initiatives that support operational growth, transformation and optimization.  As an active member of the Commercial Solutions Leadership Team they act as a partner in the facilitation, development, and execution of strategic plans.  Coordinating, monitoring and executing multiple program components and building strong partnerships with project stakeholders to ensure program benefits are delivered to meet business goals and exceed client expectations.  Lead continuous improvement efforts by developing best practices, devising improvements, and piloting new techniques, processes or tools.


What you’re responsible for:

  • Acting as a Project Owner on assigned initiatives for Commercial Solutions, as well as acting as the key contact or liaison to internal or external partners to provide business requirements, scoping, time and cost estimates or other project considerations.
  • Leading and managing the development of best practice approaches for Implementation and Operational Support, such as setting the standards for user requirements, develop project and test plans, formulate action plan/strategies, monitor schedules and cost, performance testing, alignment of procedural documentation and processes.
  • Creating and executing the program governance structure ensuring key resources align with the program, identifying risks, determining the escalation process and contingency plans. 
  • Coordinating and ensuring the appropriate performance reporting and metrics or analytics are in place to track the delivery of program elements and strategic KPIs, producing regular reporting for the Senior Management Team, distribution partners and internal stakeholders to support decision making. 
  • Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.


What to expect:

  • You will travel occasionally.
  • Detail oriented work that requires a high degree of mental concentration for extended periods of time. 
  • You use strong judgement and interpersonal skills to build relationships internally and work effectively with people at all levels of the organization.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


To be successful:

  • You thrive on leading and motivating others to embrace accountability to deliver our exceptional client experience and achieve results.
  • You ensure you and your team’s day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
  • You take responsibility for guiding others through changing conditions and creating a supportive culture that encourages the exploration of new opportunities or innovations.
  • You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.


To join our team:

  • Completion of a degree in Business Administration/Commerce/Finance or related discipline.
  • Insurance designations (CIP/FCIP, etc).
  • 5-10 years of experience in the insurance industry preferred.An understanding of commercial and specialty insurance; products, practices and processes is a definite asset.
  • 5-7 years of experience managing significant business projects, programs or initiatives, implementing proven solutions and best practices (including managing multi-year, multi-stakeholder projects).
  • Change management certifications. PMP Designation and/or Business Analysis Designation (or working towards) would be an asset.
  • Understanding of basic financial or statistical models is preferred.


What we offer:

  • The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
  • A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
  • A holistic approach to your well-being, with physical and mental health programs and flexible work options.
  • The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
  • An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic well-being of Canadian businesses, families and communities.

Interested in applying?

Click 'apply now' to submit your current resume and cover letter. Tell us a bit about yourself, your professional experience and how you think you can make a difference at The Co-operators. We look forward to learning more about you and we welcome you to follow us on LinkedIn and Twitter. #BETTERCAREER

The Co-operators values a diverse, equitable, and inclusive work environment, and we're committed to meeting the needs of persons with disabilities during the recruitment process. If you are contacted for an interview and require an accommodation, please contact the hiring manager.

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