Centric Consulting is not the typical consulting company. We live our core values and bring them with us in all we do for our clients and community. Our core purpose is simple: every day we strive to provide unmatched customer and employee experiences and foster a culture of respect, diversity, and transparency. It’s this culture, our people, and delivery that come together to make Centric a trusted advisor to local businesses.
Our Chicago business unit is part of a larger group of business and technology experts at the company, but we add a lot of individual expertise and personality to our work. We care about positively influencing the people around us. To help accomplish this, we connect local leaders and encourage knowledge sharing. We’re looking for a Senior Organizational Change Management Consultant to join our growing team.
In this role, you will:
Quickly build an understanding of the client's business, situation and desired outcome(s)
Coach the client on OCM best practices, lessons learned and trends, while designing a tailored OCM solution that delivers value to the client and meets client’s needs and expectations
Assess, strategize, plan and execute the needed OCM activities to promote and help ensure faster adoption and (ultimately) sustainment
Develop trusted relationships with client leadership and other influential individuals within the client organization
Partner with the client to determine prioritizes; build and implement a tailored OCM work plan; identify and resolve/mitigate risks/issues; and keep client apprised of progress.
Provide sales assistance with ‘people enablement and change’ initiatives, including prospect discovery calls/meetings, development of proposals and Statement of Works (SOWs), sales presentations, etc.
Assist with recruiting the needed ‘people enablement and change’ talent via participating in Centric’s interviewing process.
Support Chicago OCM Practice Leader with practice development activities, including: work with National OCM to identify &/or develop needed artifacts; monitor & coach OCM Practice talent in the field; develop & maintain relationships with Centric leadership & account executives; etc.
Report directly to and partner closely with the Chicago OCM Practice Leader.
ADDED PLUS: Expertise in leadership effectiveness and/or Org. Design (including org./job analysis, redesign, and implementation.)
A successful candidate will have the following characteristics:
You MUST have ten plus years of OCM experience with a proven OCM track record. Experience and knowledge of OCM principles, methodologies and tools (e.g. Prosci, Kotter and LaMarsh.), where able to assess, build and execute tailored OCM strategies and plans.
You MUST have three plus years of consulting experience with a management consulting firm (e.g. IBM Global Services, Deloitte, Accenture, etc.)
Ability to create unmatched experiences, for both clients and employees, is what we do. You should revel in doing the unexpected and extraordinary for others.
A learning mindset, ready to experience new ideas and situations regularly.
We want someone who likes to solve problems. Clients don’t come to us when the problem is easy. You should enjoy taking on the hard stuff.
Because we work with clients, excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill. Practicing active listening skills to ensure the client feels heard and then implement (or fine-tune) OCM solutions based on what you heard.
Initiative is important. We don’t hand hold – you should be comfortable working independently in an entrepreneurial environment. That said, collaboration is equally important with us, the client and the project team.
You should be someone with the spirit of an educator and thus gets excited about mentoring and sharing knowledge with others.
Last, but not least, we love creativity. Help us create new solutions, improve existing processes and solve problems innovatively.
What makes Centric different?
Special Culture – Our people make us different. We have highly talented, intelligent individuals across a broad variety of disciplines – who are eager to learn from you and share their own expertise. We embrace fresh perspectives and each other. Don’t take our word for it – check us out on Glassdoor, Facebook, Twitter or Instagram to get a glimpse inside what makes us different.
Growth opportunities – As a mid-size firm, there is more flexibility when it comes to career paths. Figure out what you want to do and we'll help you figure out how to get there.
Impact – We think of ourselves as a big company with a small company feel – a local player with global reach that combines business, technology and industry expertise.
Unmatched Experiences – We are allowed to be ourselves here. We are encouraged to be human. It’s at the root of who we are as a firm and why we’re here.
Innovation – We value passion, determination, perseverance, and innovation. We are inspired because we believe in what we are doing and where we are going.
Passion for the greater good – We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in community improvement projects.
Centric believes the best solutions come from diverse teams. We strive to have an environment where everyone has an opportunity to be successful regardless of their race, color, religion, gender, national origin, ancestry, age, disability, military or veteran status, sexual orientation or gender identity.