Position Description

Senior Manager, Business & Operations Consulting
Work Location Chicago
Job Code 2293
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Senior Manager, Business and Operations Consulting


Job Location: Chicago, IL


Join our team


Centric Consulting is not the typical consulting company. We live our core values and bring them with us in all we do for our clients and community. Our core purpose is simple: every day we strive to provide unmatched customer and employee experiences and foster a culture of respect, diversity, and transparency. It’s this culture, our people, and delivery that come together to make Centric a trusted advisor to local businesses.


At Centric, Business Consulting practice deals with establishing business and operations capabilities at our clients. These capabilities include Business Process Improvement (BPI)/Re-engineering, Business Process Management (BPM), Business Performance Management, Business Analytics and Value Targeting, Customer Experience Excellence, Sourcing & Procurement, and M&A Integrations.


Our Chicago business unit is part of a larger group of business and technology experts at the company, but we add a lot of individual expertise and personality to our work. We care about positively influencing the people around us. To help accomplish this, we connect local leaders and encourage knowledge sharing. We’re looking for a Senior Manager, Business and Operations Consulting to join our growing team.




In this role, you will:




  • Drive development, growth and quality execution of all our Business Consulting capabilities (listed above)
  • Provide thought leadership to our clients and drive sales and delivery of business consulting solutions
  • Have consulting experience applying skills across a variety of industry and functional areas, working in small, flexible engagement teams
  • Work directly with our senior leadership team and partner closely with other Centric practices on strategy and roadmap development, assessments, operational process improvements, and execution
  • The position located in Chicago, Illinois. Centric operates under a local consulting model and we treat travel as an opt-in only. Seeking local candidates only.



A successful candidate will have the following characteristics:




  • At least 10+ years’ work experience in management/leadership experience including a history of increasing leadership responsibility and career growth
  • Previous experience with top-tier consulting company (preferred)
  • Well-versed in project management methodologies with ability to lead projects, create project plans, develop risk documents, develop project metrics and communicate with senior stakeholders
  • Leading business development activities: developing proposals, presentations, and statements of work (SOW) while recommending strategies to grow the Business Consulting Practice presence in existing accounts
  • Collaborating with account and sales teams to manage the sales process with clients and provide the leadership throughout the opportunity lifecycle, from initial qualification to closure of the deal
  • Maximizing team performance through an effective team approach that increases productivity and job satisfaction
  • Exceeding client expectations, managing project economics and risks, and ensuring buy-in of proposed solutions from top management levels at the client
  • A strategic thinker; exercises strong foresight, judgment and bias towards informed decision making
  • High energy level, inquisitiveness, sense of urgency, creativity, decisiveness; ability to perform under pressure with poise; experience working within a fast paced, dynamic environment; high change agility
  • Ability to communicate effectively and tactfully across all levels of an organization
  • Excellent negotiation, conflict management, and problem-solving skills
  • Ability to assess and leverage strengths of a diverse group of people to maximize team performance along with proven success developing individuals
  • Adaptable to balancing the demands of multiple client assignments with team development while pushing the intellectual envelope in search of solutions to complex problems
  • An entrepreneurial mindset with the desire to develop her/his practice area within a larger organization by leveraging existing resources and capabilities in new and unique ways to achieve success




What makes Centric different?




  • Special CultureOur people make us different. We have highly talented, intelligent individuals across a broad variety of disciplines – who are eager to learn from you and share their own expertise. We embrace fresh perspectives and each other. Don’t take our word for it – check us out on GlassdoorFacebookTwitter or Instagram to get a glimpse inside what makes us different.
  • Growth opportunities – As a mid-size firm, there is more flexibility when it comes to career paths. Figure out what you want to do and we'll help you figure out how to get there.
  • Impact We think of ourselves as a big company with a small company feel – a local player with global reach that combines business, technology and industry expertise.
  • Unmatched Experiences We are allowed to be ourselves here. We are encouraged to be human. It’s at the root of who we are as a firm and why we’re here.
  • Innovation We value passion, determination, perseverance, and innovation. We are inspired because we believe in what we are doing and where we are going.
  • Passion for the greater good We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in community improvement projects.



Centric believes the best solutions come from diverse teams. We strive to have an environment where everyone has an opportunity to be successful regardless of their race, color, religion, gender, national origin, ancestry, age, disability, military or veteran status, sexual orientation or gender identity.

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