Position Description

Assistant Hotel Manager
Location Primm Valley Casino Resorts, Primm, NV
Job Code 793
# of openings 1
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SUMMARY:  Responsible for overseeing and supervising the activities of the Front Desk personnel to ensure the smooth flow of operation of the Hotel Front Desk, Guest Services and Pool Personnel

 

ESSENTIAL DUTIES & RESPONSIBILITIES  include the following:

 

  1. Oversees and supervises the activities of the Front desk personnel to ensure the smooth flow of the Front Desk operations.
  2. Oversees and supervises the activities of the Hotel Supervisor, and Guest Service Manager, Pool employees to ensure the smooth flow of the guest services operations.
  3. Coordinates with other departments all matters pertaining to front desk operations.
  4. Prepares and submits all required paperwork and reports of the department.
  5. Monitors all departmental expenses to increase hotel profitability.
  6. Performs other duties as may be assigned.
  7. Executes employee performance appraisals in accordance with company policy in a timely fashion.
  8. Prepares and submits all required paperwork and reports of the department.
  9. Trains new employees on the proper procedures to be followed.
  10. Sees to it that the Front Desk is kept neat and clean at all times.
  11. Performs the duties of the Front Desk Clerk as the need arises.
  12. Performs other duties as may be assigned.
  13. Coordinates with Hotel Supervisor on weekly schedules of the front desk personnel to ensure the proper coverage is afforded daily based on projected hotel occupancy. Makes necessary changes on the schedule to meet operational demands.
  14. Coordinates with Guest Service Manger on weekly schedules of the guest services personnel to ensure uninterrupted customer service. Makes necessary changes on the schedule to meet operational demands.
  15. Enforces all company and departmental policies and procedures. Issues counseling notices and/or disciplines employees who violate the same.
  16. Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
  17. Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Staff on these changes.
  18. Walks in and out of the hotel and monitor the activities to ensure that guests are getting quality customer service.
  19. Coordinates with Bus Promotions arrival of buses for group check in. Blocks the required rooms for the group guests.
  20. Schedules luggage delivery in and out for bus tour groups.
  21. Coordinates with Maintenance repairs and/or maintenance works that may be required on area of work.
  22.  Coordinates with Pool Life Guards to insure the safety of the guests.
  23. Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
  24. Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the hotel.
  25. Reports any safety concerns to the Hotel Manager.
  26. Maintains an inventory of supplies and forms used in the Front Desk. Makes requisition to replenish the same as the need arises.
  27. Trains new employees on the proper procedures to be followed.

JOB REQUIREMENTS

            The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

 

EDUCATION AND/OR EXPERIENCE:  High school diploma or general education degree (GED); must have three (3) to five (5) years related experience and/or training. Computer knowledge necessary.

 

SKILLS AND/OR ABILITIES:  Ability to read and interpret documents; ability to write routine reports; ability to speak effectively before groups of customers or employees of the organization. Ability to add, subtract, multiply and divide in all units of measure. Ability to carry out instructions furnished in written, oral, diagram or schedule form; and ability to deal with stressful situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS:   

SUPERVISORY RESPONSIBILITIES:  Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include interviewing and hiring employees; planning, assigning and directing work; training employees; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

 

PHYSICAL DEMAND:   While performing the duties of this job, the employee is required to stand for extended periods of time; use hands to handle objects, tools and operate the computer; and occasionally lift and/or move objects up to 10 pounds.

 

WORK ENVIRONMENT:  The noise level in the work environment is usually moderate to loud.