The Scheduling Specialist is responsible for helping to ensure scheduling is adequately matched with volume (KVI) and works closely with managers/directors to ensure payroll is monitored.
Responsible for overseeing the effective use of the labor management system. Position will serve as a resource to department managers to optimize the availability of labor based on the dynamic needs of the property through scheduling and analysis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for evaluating weekly department schedules and aligning labor to department volume
Tracks department productivity daily and makes staffing recommendations to departments
Utilize in-house labor tracking system to meet labor initiatives
Work with department leaders/operators to gather historical data to populate labor analysis tool
Ensure departmental schedules are completed on a timely basis and they optimize the use of all available staff based on the minimum labor standards and department KVIs
Interface frequently with all departments to share best practices, maximize the effectiveness of programs and utilization of staff and understand all departmental objectives
Collaborate with department operators and Senior Management to review monthly P&L performance, forecasts, identify risks and opportunities
Develops and interprets effective labor standards; subject to review by Leadership
Orchestrates scheduling templates for key operational departments, and in the production of draft schedules for timely review by managers and directors
Forecasts, collects and inputs actual key volume indicators which can be reflected on generated reports
Generates volume forecast and forecasted labor hour requirements, analyzing data from previous years to predict specific needs associated with upcoming schedules
Responsible for generating various reports including, labor and service performance reports
Perform analysis to identify process inefficiencies and suggested improvements
Performs other duties as may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
Bachelor’s degree or higher from a four year college or university in Finance, Accounting, Economics, Business Administration or related field is desirable
Advanced skills in Microsoft Excel are required
Experience scheduling large department in a casino environment highly desirable
Exhibits strong communication skills, including public speaking
Solid understanding of data analysis and automation principles
Proven ability to handle sensitive information in a confidential manner
Ability to write effective reports and memos
Strong teamwork skills and ability to work productively across various departments
Ability to work well under pressure and multi-task
Strong communication skills both verbal and written
Strong project management skills
Must be team oriented and have strong interpersonal and communication skills as well as being self-directed
Possess high level of critical thinking and decision making
Must be able to effectively communicate in English.
Must possess excellent problem solving skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have Microsoft Office experience and basic computer skills.