Position Description

Surveillance Operator Technician Dual Rate
Location Lakeside Hotel Casino & RV Park, Indianola, IA 50125
Req # 4399
# of openings 1
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Full-time (day shift) position located at Lakeside Hotel Casino in Osceola, IA


Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

SUMMARY: Responsible for daily surveillance operator duties in addition to learning, maintaining and repairing all CCTV equipment. 


  • Checks all surveillance equipment at the start of the shift to ensure all are in good working condition.
  • Troubleshoots and repairs the surveillance equipment as the need arises.
  • Responsible for the installation, movement, repair and preventative maintenance of all CCTV equipment
  • Must know Avigilon VMS system and how to repair DVR, NVR, etc., related equipment.
  • Maintains all components of the Surveillance Room.
  • Maintains an inventory of spare parts needed in the repair of the surveillance equipment.
  • Makes requisition for purchase of the lacking parts.
  • Maintains a log of all downed equipment and repairs, showing length of error and when repaired.
  • Coordinates with Surveillance Operators regarding equipment related problems.
  • Keeps the surveillance equipment clean at all times.
  • Available to respond to emergency calls to perform or facilitate emergency repairs anywhere surveillance equipment is utilized.
  • Must be able to read and comprehend technical manuals, manufacturer specifications, and troubleshooting guides used in the installation and repair of technical investigative equipment.
  • Understand and administer ICMPs and Gaming Regulations
  • Assist in Surveillance operator duties as scheduled/needed.
  • Assist with Team member reviews
  • Ensure that all reports generated are proof-read for completion and accuracy
  • Assist with training of new and current surveillance operators

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE High school diploma or HSED required.  Two to five years’ surveillance experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Iowa Gaming License. 

EMPLOYEE BENEFITS INCLUDE:  Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER: This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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