Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 8 properties (five in Nevada, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.
The Food Server in the Sterling Spoon Café is responsible for taking food and beverage orders from our guests while providing friendly, Genuine Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet Guests in a positive, friendly manner and make them feel welcome utilizing tenants of Genuine Service.
Makes suggestions regarding food and beverage options.
Maintain complete knowledge of all menu items, prices, preparations, major ingredients and quality standards, taste, appearance, texture, etc.
Takes Guests’ food and beverage orders, utilizing suggestive selling techniques. answers questions, and makes suggestions regarding food and service.
Delivers all required condiments just prior to serving food orders
Serves all food and beverage orders to the Guests.
Anticipate the guests’ needs and respond appropriately with a sense of urgency.
Accurately writes order on check and then transfers order to Micros system.
Asks Guest for food temperatures on specific menu items.
Relays order to kitchen and serves courses from kitchen and service bars.
Garnishes and decorates dishes prior to serving.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Presents bill for payment and refers patron to Cashier.
Work as a team, assisting all Guests’ and Team Members’ needs and inquiries.
Guide the activities of the assigned Busperson to ensure optimum service to guests.
Clears and resets counters or tables at conclusion of each course.
Remove dishes, cutlery, glasses and paper product from tables as needed.
Complete all assigned side work which may include any combination of the following duties:
Filling table condiments which include salt & pepper shakers and sugar/sugar substitute caddies.
Wipe down and clean soda, milk, juice, tea, hot chocolate and coffee dispensers. Front and/or back station.
Wipe down and clean stainless steel top and bottom.
Wipe down and clean refrigerator inside and outside.
Change out all salad containers.
Restock salad bar and salad items storage area.
Stock all dishes, salad plates, soup bowls, toast plates, monkey dishes, and all silverware including soup spoons, steak knives and cocktail forks.
Complete wipe down and cleaning of serving station.
Wipe down and clean the area from the syrup dispenser to the salad bar.
Change the breadboard.
Refill and/or stock the syrup, all the breads products.
Wipe down and clean the tray area.
Continuous monitoring and replacement, if needed, of the ice for the butter.
Refill and/or restock the croutons, crackers, vinegar & oil, lemons and condiment on both side stations.
Run the service trays through the washer and dry them.
Additional cleaning and stocking as requested by management.
Participate in Company sponsored and/or authorized promotions to help ensure the success of the property.
Other related duties as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including health, fire and safety regulations.
EDUCATION and/or EXPERIENCE
Must be at least 21 years of age.
Excellent Guest service skills; able to speak confidently.
This is a trainable position, however knowledge of food and beverage, upselling techniques, Point of Sale system and a working knowledge of health, safety and sanitation procedures is preferred.
Knowledge of table service in a fast paced, high volume restaurant environment.
Must be able to work varied shifts, including weekends and holidays.
Must be able to effectively communicate in English, in both written and oral forms.
CERTIFICATES, LICENSES, REGISTRATIONS
Alcohol Awareness Card and Clark County Health Card required.
Must be able to effectively communicate in English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.