Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.
Affinity Gaming’s Director, Hotel Operations will be responsible for all Hotel facets at our multi-property resort operations in Southern Nevada. Our resort includes over 2200 hotel rooms and suites, gaming, full service food and beverage operations, meeting and special events spaces, concert facilities, full service spa amenities and other unique operations that make it a prime resort destination. This role is responsible for providing clear direction through strategic planning, team retention, administrative and financial controls, and profit standards including managing the top and bottom lines while operating within budgetary guidelines. This key leadership role is responsible for the overall hotel management of the property to include but not limited to: profitability, guest service, product quality, and overall cleanliness and maintenance of the resort properties. Specific department responsibilities include: Front Office, Housekeeping, and Public Area. This leader will be a dynamic, experienced and motivated leader that can hit the ground running and make an immediate impact to Guest Service and overall property efficiency and effectiveness.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide regular and effective updates to the Vice President of Food and Beverage/Hotel on the performance of the hotels and associated operations
Review reports and financial statements to determine hotel operations performance against budget
Partner with marketing, sales, gaming operations in order to achieve and exceed established RevPAR goals
Approve/develop all rate definitions, rate structures, rate plans, billing profiles, discounts and sales group availability
Focus on growing revenues and maximizes the financial performance of all Hotel Operations departments
Work with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives
Monitor and help reduce payroll expense by increasing team member efficiency and optimum staffing
Modify and Establish hotel standards and operating procedures
Ensure inspection programs are in place/utilized for room cleanliness, guest service and resort cleanliness
Execute regular inspections to ensure standards being met
Ensure the safety of all Company assets
Provide overall project management leadership for maintenance and renovation initiatives for the property
Drive the MORE guest service standards and requirements in all hotel operations departments
Stay visible and interface with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Analyze service issues and identifies trends
Oversee portfolio-wide hotel software suite including Property Management System, Booking Software, and Point of Sale (POS)
Respond to and handle guest problems and complaints, as needed
Champion adoption of new product offerings with internal stakeholders and Guests
All other duties as assigned
Bachelor’s degree in Hotel Restaurant Management, Accounting/Finance, Business or equivalent preferred
Strong problem solving skills and proven ability to manage multiple priorities and meet deadlines as required
Experience with budget development and oversight to include ability to establish appropriate staffing levels for different size hotels
Capable of hiring, training, and directing an efficient, effective team
Excellent interpersonal skills, must be trustworthy and have the ability to work autonomously, diplomacy, teamwork, good judgment, and the ability to maintain confidentiality required
Proficient and well versed in all aspects of hotel software, including PMS, CRS, CRM, POS
Strong computer and communication technology proficiency to include Word, Excel, PowerPoint
Demonstrated knowledge of trends/performance of hotels in the market and competitive set
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.