Position Description

Guest Service Representative
Location Silver Sevens Hotel & Casino, Las Vegas, NV
Req # 4259
# of openings 1
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Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 8 properties (five in Nevada, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members.
  2. Greet all guests and determine how to best assist them.
  3. Issue room keys to guests at check-in
  4. Blocks rooms for groups, VIPs, and casino departments.
  5. Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information.
  6. Resolve complaints to ensure guest satisfaction.
  7. Assist with casino events and promotions, as required.
  8. Handles a cash bank.
  9. Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES 

None.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Experience in a front desk or players’ club role in a similarly sized property strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Health Card & Alcohol Card

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

Microsoft Office skills required. Knowledge of Opera and Patron systems strongly preferred.

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

 
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