Position Description

Front Desk Supervisor
Location Primm Casino Resorts, Las Vegas, NV
Req # 4119
# of openings 3
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Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 


  • Oversees and supervises the activities of the Front desk personnel to ensure the smooth flow of the Front Desk operations.
  • Oversees and supervises the activities of the Hotel Supervisor, and Guest Service Manager, Pool employees to ensure the smooth flow of the guest services operations.
  • Prepares and submits all required paperwork and reports of the department.
  • Coordinates with Hotel Supervisor on weekly schedules of the front desk personnel to ensure the proper coverage is afforded daily based on projected hotel occupancy. Makes necessary changes on the schedule to meet operational demands.
  • Coordinates with Guest Service Manger on weekly schedules of the guest services personnel to ensure uninterrupted customer service. Makes necessary changes on the schedule to meet operational demands.
  • Enforces all company and departmental policies and procedures. Issues counseling notices and/or disciplines employees who violate the same.
  • Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
  • Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Staff on these changes.
  •  Coordinates with Pool Life Guards to insure the safety of the guests.
  • Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
  • Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the hotel.


3 years experience as a Hotel Supervisor. 




Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....


This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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