Actively builds and maintains relations to ensure patrons receive superior service and information to encourage return business; initiate courteous and friendly conversations with guests; greet and welcome guest to the gaming floor.
Listens to guest complaints and resolve situations in an equitable manner to preserve standards of customer service.
Informs Poker Shift Manger of important, relevant facts regarding specific players.
Provides gaming instructions to guests when requested, or as assigned, to encourage gaming activity.
Assists guests in playing and ensure adherence to established rules and procedures.
Actively supports current marketing promotions.
Accurately administers and oversees poker games in assigned area and shift, such as maintaining table chip trays/bank roll, inspecting/changing equipment as deemed necessary, maintaining appropriate game spread, ensuring adequate inventory of gaming supplies for area, and generating various operating reports.
Supports staff to ensure objectives are accomplished and gaming rules, regulations and internal controls are followed.
Opens and closes the Poker room on assigned shift; monitors games in progress to ensure dealing is fast, flawless, procedurally correct or there is no unusual/suspicious activity between player and dealer.
Ensures assets are protected at all times; assist in establishment/monitoring of department standards to ensure proper planning, efficient operation of card games and adherence to gaming regulations and internal controls.
Minimum 21 years of age.
3 years poker dealing experience
1 year of Poker Supervisory experience preferred
LICENSES, CERTIFICATIONS OR REGISTRATIONS:
Must obtain a Colorado Division of Gaming Support License
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.