Position Description

Reservations Agent
Location Primm Casino Resorts, Las Vegas, NV
Req # 3640
# of openings 2
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Can You Do The Affinity 5 - On The Telephone?

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.           

The Room Reservations Agent is responsible for receiving incoming calls and booking hotel rooms, golf and show packages. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers all incoming calls requesting reservations and/or bookings for rooms, golf packages and show tickets.
  • Answers inquiries over the telephone regarding casino promotions, entertainment events and hotel rates.
  • Inputs all reservations for rooms, golf packages and show tickets into the computer system.
  • Assists guests with special requests and provides information as needed.
  • Coordinates with the Front Desk, VIP Services and Entertainment on availability of rooms, spaces, tickets, special promotions, etc.
  • Checks expected arrival reports to ensure that proper reservation procedures are being followed.
  • Confirms tentative reservations of clients through telephone or fax.
  • Runs hotel occupancy reports based on confirmed reservations daily.
  • Logs the phone system off every night. Performs other duties as may be assigned 

EDUCATION/EXPERIENCE:

1 year customer service experience

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

OTHER PROPERTY SPECIFIC DETAILS:

EMPLOYEE BENEFITS INCLUDE: 

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

 
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