Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide complete training of all positions within the designated area of responsibility.
Must be highly energetic with an inherent positive personality.
All training is done so with an emphasis in accordance with the companies Guest Service Policy, as well as the company’s and departmental policies and procedures.
Ensures that during training and beyond, that strict guidance is maintained with all new hires within the department and is followed, adhered to and properly documented and filed and maintained in employee files.
Greet all new hires, post orientation to inform of the next steps required.
Guide new hires through the hiring process, ensuring that all required forms and requests are submitted in a timely manner.
Provides guided room and property tours to ensure complete knowledge of all aspects of property are properly trained.
Provides ongoing and consistent monitoring of Front Desk Agents to ensure quality of service is being provided. Coordinates with Management on proper review of such monitors with Agents in accordance to departmental guidelines.
Monitors the progress of new hires with regard to their respective positions and provides input, additional training, and feedback regarding their progress, including a 30/60/85 day review with each new hire.
Conducts specialty training within assigned areas as prescribed by Management.
Perform the duties of a Front Desk Agent and Supervisor as requested by management.
Flexibility in schedule is essential in that training may occur on any day and on any shift.
Ability to read and interpret documents; ability to write routine reports; ability to speak effectively before groups of customers or employees of the organization.
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.