Work closely with clients from initial contact through completion of their event confirming all details of the event and ensuring all details have been communicated via banquet event order to the Food & Beverage management team on a timely basis. This includes answering initial inquiries, offering property tours, reviewing all room and set up options, décor and food with clients.
Includes responsibility for booking events including but not limited to weddings, anniversary parties, business meetings, and holidays parties.
Responsible for the day to day operation and direct supervision of all activities within the banquets and catering department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Review all Banquet Event Orders on a daily basis to determine staffing levels, location set-up, related supplies and decorating materials
Ensure events are set up on time, the quality of the product and level of service delivered
Maintain and improve on an ongoing basis the presentation of all events at the facility
Process banquet checks and related documents in accordance with established accounting policies and procedures to include recording events on the POS system
Provide input on menu design and revisions
Monitor overall banquet areas for cleanliness and any maintenance issues
Assures that effective orientation and training are given to each new employee
Monitor business volume forecast and plan accordingly in areas of manpower, productivity, costs and other expenses
Generate new business through existing clientele, networking with contacts and using social media marketing
Responsible for implementing and maintaining excellent service to achieve guest satisfaction
Regular and reliable attendance. Able and willing to work long hours including days, evenings, weekends and holidays based on business requirements and operational needs
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Lead the tactical execution of strategic initiatives under the direction of division leadership
Establish standards of service within assigned department(s) and ensure achievement
Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
EDUCATION and/or EXPERIENCE
At least 3 years of Catering/Convention/Banquets management experience
Previous experience working in a hotel/casino Food & Beverage division
Working knowledge of Audio Visual and IT systems
Must have working knowledge of catering sales system “Delphi”
Must possess strong knowledge of food and beverage financials, operations procedures, controls and administration, as well as awareness and ability to perform all sales-related functions
Proven experience maintaining high level of attention, detail, accuracy, and timely and consistent response while detailing with multiple concurrent projects and assignments
Proven experience providing high level of guest service
At least 21 years of age
High school diploma or equivalent preferred
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
CERTIFICATES, LICENSES, REGISTRATIONS
Clark County Food Handler card
Alcohol Awareness card
OTHER PROPERTY SPECIFIC DETAILS: Live, Work & Play in Primm, Nevada! Nestled just 40 miles south of Las Vegas on the California border, Primm offers unparalleled living and working opportunities for those looking to get away from the bright lights & hustle and bustle, and yearn for the small-town vibe!
Why living and working in Primm, NV is Positively Perfect:
*Affordable on-site housing options for employees and their families, deducted bi-weekly from your paycheck! (Save up to $500 than in-town!)
*Weekly meal stipend up to $60 per month for full-time employees!!!
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.