Position Description

Customer Service Shift Supervisor - Full Time Position - Mark Twain Casino
Location Mark Twain Casino, La Grange, MO
Req # 3393
# of openings 2
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Guest Services Shift Supervisor

We Will Train You!!

Customer Service Position!!

TWO Full Time Positions Open!

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Guest Services Shift Manager is responsible for A Play Club Supervision.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for directing the activities of the guest service representatives when a Guest Service Supervisor is off.
  • Accountable for all aspects of the Guest Service Department when a Supervisor is off duty. 
  • Ensures guest service representatives are following proper procedures while searching and creating new member accounts.  
  • Assists the Guest Service Supervisor(s) with all segments of the Guest Service department including customer service, new member accounts, promotions and following and guiding employees to deliver genuine service.
  • Communicates new policies to staff and trains new team members as necessary.
  • Empowers Guest Service team members to provide Genuine Service to all guests and coworkers.
  • Must be able to work flexible hours including weekends and holidays
  • Other related duties as assigned.

EDUCATION/EXPERIENCE:

2 years customer service experience and 6 months experience leading a team. 

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

OTHER PROPERTY SPECIFIC DETAILS:

EMPLOYEE BENEFITS INCLUDE: 

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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