Position Description

Facilities Housekeeping Supervisor-Lakeside Hotel Casino, Osceola, IA
Location Lakeside Hotel Casino & RV Park, Indianola, IA 50125
Req # 3349
# of openings 1
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Are You Ready To Join The A-Team?

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 


The Supervisor oversees the operation of the Facilities Housekeeping department, assigning daily cleaning duties to team members and completing administrative duties as assigned.  


  • Assign daily cleaning duties to staff.
  • Inspect all areas of the casino, public areas, and team member areas to ensure cleanliness.
  • Inventory and order all required cleaning supplies for use by the Facilities Housekeeping team.
  • Carry radio and answer all requests from departments.
  • Perform the duties of a Facilities Housekeeper as needed.
  • Lead by example and handle any problems that may arise.
  • Must be knowledgeable in the proper use of commercial cleaning chemicals, vacuums, pan brooms, mopping and proper sanitation of surfaces.
  • Able to understand MSDS sheets and safety regulations.
  • Keep open lines of communication with Facilities Manager and management.
  • Assists guests with any questions they may have or requests.
  • Maintain an open line of communication with Supervisors and Managers concerning all Housekeeping and Guest Service related issues.
  • Maintains a positive and professional demeanor during all interactions with fellow Team Members, Guests and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Other related duties as assigned.


Oversees the daily tasks of Facilities Housekeeping team members. Must be able to communicate well in all conditions, and able to respond in a positive manner to guest or team member issues, ensuring all guests receive the best possible experience. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.


  • High school diploma or equivalent preferred. Minimum one year of previous supervisory experience in housekeeping or environmental services.


  • Must be able to obtain and maintain an Iowa Gaming License.


  • Health, Dental, Vision, Free $25K Life Insurance Policy And Other Voluntary Benefits After 55 Days of Service, 401K With Company Match, Paid Vacation and Holidays after 90 Days of Service, Employee Discount Network, Free Meals, Free WiFi, Team Member Celebrations, Awards, Community Events and more...


This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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