Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.
The Security Supervisor is responsible for managing the Security Department on assigned shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises plans and schedules Security activities.
Determines personnel deployment and level requirements within a shift.
Assigns work to Security Supervisors and establishes priorities.
Oversees and directs the activities of the Security Supervisors and Security Officers to ensure the smooth flow of the security operations on assigned shift.
Accesses drop boxes, soft count and coin rooms, chips, markers, fill slips and other sensitive areas.
Assures optimum guest satisfaction through the delivery of excellent customer service.
Investigates accidents, injuries, lost property, property damage, etc. Sees to it that the required reports are completed to document the incident.
Enforces company policies as they pertain to guest and employee conduct on the premises. Documents infractions and advises management where appropriate.
Responds to all emergencies such as fire, injuries, property damage, etc. Directs and/or assists with evacuations if required. Investigates and completes reports concerning the same.
Verifies and approves all arrests. Apprehends (where appropriate) individuals who are observed to be engaged in criminal activity and detains these individuals until they can be turned over to law enforcement authorities. Acts as company representative to law enforcement authorities.
Ensures the enforcement of state gaming laws including (but not limited to) the identification and removal of underage persons from the casino floor.
Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation. For physical altercations, applies and/or directs the minimum amount of force necessary to restrain any and all involved.
Initiates formal evictions of disorderly persons.
Responds to and/or directs the company response to requests for medical assistance. Provides assistance consistent with company policy and the skill level and certifications of available personnel.
Coordinates and supervises crowd control for special events.
Minimum 5 years previous experience in similar position within the gaming or hotel industry.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Gaming Card, TAM (Alcohol Awareness Card)
This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.