Position Description

Poker Manager Black Hawk
Location Golden Gates Casino, Lakewood, CO
Req # 3029
# of openings 1
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Are You Ready To Join The A-Team?

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

Summary:

The Poker Manager Supervises poker room operations at Golden Gates Casino, placing special emphasis on Dealer Genuine Service, game protection and financial aspects of the department.

Essential Job Functions:

  • Provide “Genuine Service” to Affinity Gaming internal and external guests.
  • Displays a working knowledge of all poker games, house rules, tournaments and procedures covering each.
  • Must perform dealer rotations, starting and breaking games and maintain a clean/professional poker room.
  • Investigates and resolves customer complaints and issues.
  • Assures player development by 1) interacting with players, 2) modeling interactive skills with players and fellow team members and 3) making comp decisions.
  • Remains alert to any unusual or questionable activities being displayed by any Poker team member or player and investigates/reports Suspicious Activities (SAR) immediately to Director of Casino Operations.   
  • Observes problems or differences between Poker team members and players and provides assistance if necessary.
  • Communicates all casino promotions, marketing programs and pertinent information to dept. 
  • Actively involved in continued execution of APlay player tracking.
  • Directly supervise the Poker Room Floor and hourly staff, including hiring, scheduling, counseling, disciplinary action, up to and including terminations, appraisals, development of staff, and 
  • Carries out supervisory responsibilities in accordance with CDOG rules and regulations.
  • Delegation and/or execution of proper scheduling and payroll.
  • Assures highest level of game protection, Genuine Service, policy and procedures and dealer skill levels.
  • Implements and enforces all departmental and organizational policies and procedures.
  • Organizes dealer training and assures continued dealer skill development.
  • Provide motivation, guidance and support to team members as needed.

EDUCATION/EXPERIENCE

  • High School graduate or equivalent required. College degree (preferred).
  • Minimum of two (2) years’ experience in a Poker Management position.
  • Knowledge of casino rules, regulations, multiple games and procedures pertinent to Poker operations is required (i.e. Rule 10 and TDA).
  • Must possess excellent customer relations, leadership communication and cash handling skills.
  • Must be able to read, write, speak and understand English.
  • Must be willing to work any day of the week and any shift.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Must be able to obtain and hold a Colorado Support Gaming License.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must obtain a Colorado Division of Gaming Key License

OTHER PROPERTY SPECIFIC DETAILS:

Free Meals, paid meal periods, covered parking, subsidized bus passes

EMPLOYEE BENEFITS INCLUDE: 

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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