Position Description

Surveillance Service Agent In Training - We'll Train You!
Location Mark Twain Casino, La Grange, MO
Req # 2873
# of openings 3
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$500 Signing Bonus As Per The Rules Of The Program

Surveillance Agent Training Program

We Will Teach Eager Individuals 

#Customer Service Security 

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Surveillance Agent observes activities that occur in all gaming and non-gaming areas. They report all violations of gaming, safety, health and/or policy and procedural violations that occur. This position contributes to Security and Customer Service at the property. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Thorough knowledge of all casino table games including Blackjack, Craps, Roulette, Poker, etc.
  • Thorough knowledge of slot machine games.
  • Ability to operate closed circuit television, video recording devices and remote control devices.
  • When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt and zoom cameras and record all pertinent activity on the digital recording system. Maintain a log of events as they occur and complete incident reports as circumstances dictate.
  • Ability to use a computer, including EnduraOne, Pelco Surveillance Systems, Internet (Web based) products, and Microsoft Office products.
  • Monitors the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines.
  • Thorough knowledge of property policies and procedures.
  • Must proactively notify management of any gaming, procedural and policy violations.
  • Must remain impartial and keep all actions and behaviors observed confidential.
  • Must be able to give court testimony when necessary and write detailed reports.
  • Assists in random team member audits.
  • Other related duties as assigned.

EDUCATION/EXPERIENCE:

Minimum 1 year previous experience in similar position within the gaming industry.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

OTHER PROPERTY SPECIFIC DETAILS:

EMPLOYEE BENEFITS INCLUDE: 

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

#Security #Customer Service #Retail Loss Prevention 

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