About

Solairus is a US-based private aviation services company whose core business is assisting aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Our charter and management services are customized to meet the client’s individual travel and financial requirements, and to support their flight operation with the highest standards of safety and personalized service, regardless of the location of the aircraft.


HOURS

Sunday | Open 24 Hours

Monday | Open 24 Hours

Tuesday | Open 24 Hours

Wednesday | Open 24 Hours

Thursday | Open 24 Hours

Friday | Open 24 Hours

Saturday | Open 24 Hours

365 Days a Year

PHONE

800.359.7861

EMAIL
charter@solairus.aero

LOCATION
201 1st Streeet
Petaluma, CA 94952

Location


Client Services Director

Job Title: Director, Client Services   Location: Solairus Petaluma Headquarters
Department: Client Services   Aircraft Type: Office Position

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Description

Solairus Aviation is seeking a self-motivated team player to join the Client Services Department. The ideal candidate will be based in either the San Francisco/Oakland Bay area, the New York metropolitan area, or another major metropolitan area. The Client Services Director will work with the overall account management across all functional disciplines ensuring superior customer service.

 

JOB DESCRIPTION

  • Act as a liaison between the Executive team, Client Aviation Manager and the Client. Advise departments and Senior Management promptly of all critical issues pertaining to the account
  • Work closely with the Executive team on overall account standing 
  • Build strong relationships with the Client while working closely with client cross-functional teams including Solairus Executive team, Maintenance, Human Resources, Flight Operations, Accounting, Marketing, Flight Coordination and Dispatch
  • Liaison between aircraft principle and the dedicated crew/CAM and internal departments. Field and respond to client questions to include but not limited to operations, maintenance, insurance claims, and invoicing issues
  • Assist with maintenance planning, reporting and reviewing maintenance issues with principle
  • Oversight of aircraft onboarding to ensure a smooth transition, assist with aircraft insurance and registration renewal
  • Build relationships with FBO managers, develop knowledge of which airports have hangar availability, work with the Solairus Safety Manager to ensure compliance with safety standards
  • Human Resources Responsibilities: Manage hiring and recruiting for accounts, interviewing, salary and bonus changes, identify and monitor crew dynamics, sourcing and hiring per diem crews. Ensure performance evaluations are complete, monitor overall crew spending, general check in on crew morale
  • Coordinate information flow to crew members and functional departments. Manage ongoing communications     process for information flowing to and from the various corporate departments and clients
  • Perform account related research, generate reports and annual budgets
  • Support the Executive Management team in developing proposals, researching hangar costs and availability

 

SKILL SETS REQUIRED

  • Bachelor’s degree in marketing, business, or related field
  • Strong relationships within the industry, and a network of vendors and pilots
  • Minimum of 8 years of Aviation experience preferred
  • Experience working with Human Resources with confidential material
  • Dynamic personality able to effectively engage and influence a variety of audiences
  • Passion about business – always thinking of ways to improve relationship with assigned Client
  • Strong listening skills and attention to detail
  • Excellent verbal, written, presentation and interpersonal skills
  • Some travel is required

 

COMPUTER SKILLS REQUIRED

  • Proficient with Microsoft Excel, Word, Outlook, Adobe, SharePoint, Avianis, Oracle, and ADP

Why work with Solairus?

 Solairus Aviation is a private aviation services company assisting aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Headquartered in the beautiful California Wine Country, Solairus is a destination employer offering nationwide operating bases, a stimulating work environment, and an array of modern benefits to employees. From profit sharing and a generous 401K matching structure to employee wellness programs and top-notch health benefits, Solairus firmly believes our team members are our greatest asset and we are committed to providing an exceptional employment experience.




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