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Social Impact is a global development management consulting firm. We provide monitoring, evaluation, and capacity building services to advance development effectiveness.


Change Management & Organizational Learning Specialist

Location: Vietnam



Change Management & Organizational Learning Specialist

USAID/Vietnam Learns Contract

Hanoi, Vietnam


Project Objective:

SI is implementing the new USAID/Vietnam Learns Contract. The scope of the five-year project is to support USAID/Vietnam staff and partners to implement more efficient, effective, and transparent programs by improving: (1) USAID and IP’s capacity to achieve expected results; (2) USAID’s understanding and tracking of project performance; and (3) collaboration, learning, and adapting (CLA).


Position Description:

SI is seeking a full-time Organizational Specialist to provide technical assistance on Change Management/Organizational Learning, with strong facilitation skills and knowledge management skills. The Specialist position will be full-time, based in Hanoi, for the duration of the project.  

**Please Note: This is a local position. Only Vietnamese citizens will be eligible to apply.**



  • Support strategic collaboration, organizational learning, and adaptive management practices in USAID/Vietnam business processes and throughout the program cycle by :
    • Facilitate or help facilitate a variety of collaborative and reflective sessions focused on reflecting, learning & adapting (e.g., change management, behavior change communications, theory of change workshops, Pause & Reflect events….)
    • Design or co-design learning and collaborative events for USAID or its partners;
    • Design and facilitate effective conversations, retreats, and learning events within Learns, USAID, Implementing Partners, government agencies or other actors as the need may arise.
    • Generally serving as a convener for dialogue and learning around emerging issues, assist in identifying and responding to key learning issues;
  • Collaboration - Foster strong collaborative relationships with key stakeholders, and coordinate efforts amongst implementers working on common results; Support the development and implementation of learning approaches to support evidence-informed decision making.
  • Communications/ visualization for better learning & decision-making:
    • Support strategic communications, including producing publications and organizing public events with partners and other stakeholders and data visualization.
    • Oversee development and presentation of data for evidence-based learning and decision-making.
  • Knowledge Management –
    • Develop a knowledge management sustainability strategy to ensure lessons learned and best practices are stored and shared with USAID, stakeholders, and implementing partners on a regular basis;
    • Coordinate knowledge management products, services, approaches, and tools.
    • Assist USAID and the Learns project in adopting and strengthening knowledge management systems and processes.
  • Other responsibilities, as determined by the CLA Director.



  • Master’s degree in a related field, preferred.
  • Minimum of three years of experience in group facilitation.
  • Experience in areas of learning, and/or knowledge management, including experience in applying learning to improve development programs and systems change for adaptive management of development organizations or agencies.
  • Experience using knowledge management software and developing and using databases preferable.
  • Experience in areas of strategic planning, monitoring and evaluation, project design, preferred.
  • Previous experience supporting USAID-funded contracts desired.
  • Exceptional organizational, interpersonal, communication and administrative skills are required.
  • Proficiency in Microsoft Office applications, particularly Word, Excel, and Access.
  • Ability to organize, manage, prioritize, and follow through on multiple tasks in a fast-paced, deadline-oriented environment.
  • Proven capacity to take initiative and willingness to learn new skills as needed.
  • Strong work ethic and the ability to work well independently and as part of a team.
  • Written and oral fluency in English is required.

To learn more about Social Impact, please visit our website:

SI is an EEO/AA/ADA Veterans Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

Only selected candidates will be contacted for an interview. Please, no phone calls.

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