Director, Agency PMO & Business Operations

Location: Denver, CO
Job Code: DAPM-DEN
# of openings: 1


Integer is seeking a Director of Agency PMO & Business Operations in Denver, CO to strategically lead the Project Management department.  This role will partner closely with Account and Creative to drive operational success in all phases of the agency-client workflow process.  The Director will be responsible for defining and leading how we work, enabling the agency to focus on delivering great work.

This roll requires a strong and resourceful leader possessing exceptional communication, organizational and interpersonal skills.  It requires the ability to create and optimize processes, define best practices and a proven track record implementing and scaling key initiatives.  They will have a hand in all phases of the agency-client workflow process, from partnering to define scope of work through traffic and final delivery.

The ideal candidate brings a combination of project management expertise and client-facing account operations experience in an agency environment.  Keys attributes include an entrepreneurial spirit, and a collaborative, agnostic approach to ensuring agency success.


  • Elevate and sustain the project management discipline, fostering credibility and value with agency leadership

  • Lead the definition of new client workflow processes

  • Conduct regular reviews with existing client businesses to help drive continuous workflow process optimization

  • Drive process alignment and accountability across all agency departments

  • Elevate Project Management standards and best practices

  • Implement quality control protocols with regular checks and balances to ensure consistent PM team performance

  • Partner with finance to ensure consistent oversight of estimating, tracking, reconciliation and billing practices

  • Partner closely with Art Production Services, Design, Digital and Content Production teams to define and implement process improvement initiatives

  • Become champion of our work management platform taking an active, ongoing role in agency adoption

  • Partner closely with creative traffic & operations to ensure effective capacity planning

  • Monthly forecasting and management of department operating budget


  • 6+ years of agency experience in project management and/or account operations capacity

  • Experience with digital workflow management systems; Implementation Experience is a HUGE plus

  • Proven organizational skills, high attention to detail and the ability to juggle multiple priorities at once

  • Superior leadership, interpersonal and communication skills

  • The ability to identify, attract and retain exceptional talent

  • Ability to excel in a fast paced environment with ambitious schedules and eccentric personalities – flexibility and a good sense of humor is a must 

What makes Integer a great place to be?

The Integer Group® ISN’T hiring. We’re assembling. We are putting together the best collection of talent imaginable to create brilliant marketing solutions for our global clients. Because we have offices on six continents, you could potentially work with industry giants in beverage, packaged goods, power sports, and more. As one of the world’s largest promotional, retail and shopper marketing agencies, Integer offers countless opportunities for you to shine—to be yourself AND be successful. Integer is a key member of TBWA\Worldwide, with an expertise that lives At the Intersection of Branding and Selling®. Folllow our thinking at to think about who you want to be.

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