Noc Operator L1

Location: BR-Sao Paulo
Department: NOC's (1120)

Description

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

 

Find out more at    www.globaleagle.com .

 

Role Summary

The Support Analyst is required to give support to the customers in Brazilian Hubs, and give remote to mobility services costumers, being part of the service assurance team. Candidate will be part of the team that will give 24x7x365 customer support (L1/L2) help to monitor and management of satellite and terrestrial network infrastructure to help to achieve customer satisfaction and maintaining both corporate and contractual SLA’s and KPI’s.

 

Key Responsibilities

  • Regularly Monitor the Network in a proactivity manner, monitor support ticketing system and address client concerns or issues as they occur, and     feed Ticketing System.
  • L1/L2 - Support to technicians during VSAT troubleshooting with the end customer
  • Troubleshooting and solve issues related to incidents, and end-user coordination
  • VSAT activations, commissioning and acceptance with Satellite Operator and remote technicians
  • Interacts with GoC, and open, process and close tickets
  • Complete range of communication abilities and should know how to work as a team.
  • Highly motivated with the ability to operate without direct supervision
  • Ability to multitask effectively in a fast-paced environment
  • Maintain a positive "team first" attitude\environment
  • Basil Knowledge of Global Enterprise Networks\environments, SATELLITE WAN and LAN

 

Qualifications/Experience

  • Telecom or Computer Networks experience.
  • Working Basic acknowledged
  • Technical studies, or coursing the last year of university
  • MS Office computer skills

 

Travel & Extra Activities outside NOC-Office

Travel or other activities that are related to Brazil Operation may be required.

 

Please note: Only shortlisted candidates will be contacted.





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