|Location:||Cedar Rapids, IA|
|Employment duration:||Full time|
Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.
Position Reports To : Manager - Operations
Primary point of contact for all IT-related questions.
Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner with the ability to explain technical situations to non-technical individuals
Troubleshoot and support software all approved software and hardware.
Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.
Contribute to Knowledge Base Support documentation to aid in the resolution & fulfillment processes related to Incident Management & Service Request Management.
Work in a fast-paced environment, able to adapt to frequent change and work a flexible schedule
Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems
Required Skills and Attributes:
Education & Experience Requirements:
CRST is an EOE. Successful candidates will be subject to a pre employment background check and drug screen.
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