Driver Collections Process Manager

Location: Cedar Rapids, IA
Employment duration: Full time


CRST International is seeking a detail oriented and self driven Driver Collections Process Manager to be located in our Cedar Rapids, IA office.

Job Summary: To manage all processes and relationships relating to driver and dropped student billing and collections.

Essential Duties and Responsibilities: 

  • Manages data from Payroll, completes all billing, hands off items to our law firm who collects on our outstanding items.
  • Follows up with drivers and inter-company individuals via email, phone, and other forms of communication.
  • Works with various departments to identify receivables, understand the contract language and collect payments.
  • Manages release and certification requests
  • Responds to consent requests for drivers to transfer to a different CRST entity
  • School liaison with NADTA and 20 other educational facilities that CRST works with
  • Manages the contract imaging data retention relationship with Admin Services
  • Answers basic payroll, safety, recruiting, benefits, and operations questions
  • Manage outside relationships with our Law firm who acts on our collections items
  • Works with HR to de-escalate driver concerns
  • Works to complete AR projects
  • Works with Leadership to streamline and complete department initiatives
  • Takes AR calls as necessary
  • Completes legal discovery requests
  • Attends depositions and legal inquires. Listed as the CRST Legal expert of record for Driver collections
  • Fill out legal bank change and ACH forms, processes Bank service changes

Minimum Qualification Requirements:

  • Previous experience in a related field required
  • High school diploma or GED required and a degree in a related field preferred
  • Microsoft Office working knowledge required 
  • Must be able to problem solve in a fast paced environment
  • Verbal and written communication skills must be excellent

CRST is an EOE. Candidate subject to successful completion of pre-employment drug and background screening.

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