Maintenance Coordinator-Customer Service

Location: Cedar Rapids, IA
Employment duration: Full time

Description

Do you thrive in a fast paced environment where the ability to multi-task is a must and seeking a position that provides a significant impact to the success of a business? If so, our Vehicle Response Team is the spot for you. 

Summary: The Vehicle Response Team Coordinator (VRT) is responsible for providing customer service and overseeing equipment breakdowns including all mechanical/accident repairs outside of CRST service locations for all CRST Operating groups. 

Essential Duties and Job Responsibilities: 

  • Perform invoice/comcheck reconciliation

  • Monitor the progress of repairs with external service providers, record updates as needed, and complete repair orders in Transman (CRST Lincoln Sales operating system)

  • Answer and coordinate inbound/outbound phone calls

  • Coordinate with professional driver/Operations department to ensure equipment is routed to a service provider for Preventative Maintenance (PM’s) and repairs.

  • Inform CRST Operations daily of equipment status.

  • Negotiation of repair and labor costs with external service providers.

  • Perform other customer service duties and tasks as assigned.

 

Minimum Qualifications Requirements:

  • 6-12+ month experience in relevant field required

  • HS Diploma or GED required

  • Associates Degree in relevant field preferred 

  • Customer Service experience required 

To apply, please email jwiebold@crst.com 

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug testing.

 

#GotMoxie

 

 




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