Air Freight Coordinator

Location: Cedar Rapids, IA
Employment duration: Full time

Description

Job Summary: The Air Freight Coordinator is responsible for tracking and soliciting freight, providing service alerts between drivers and customer contacts, and assisting customers with their requests.

Essential Duties and Responsibilities:

  • Track freight and provide service updates  to customers.
  • Supervise the daily driver and customer activities, responding to internal and external customers  via phone and email.
  • Coordinate with load planning, operations and customer service personnel to obtain loads for fleet
  • Maintain on-time delivery
  • Develop relationships with drivers and customers to improve driver performance and encourage retention

Minimum Qualification Requirements:

  • Previous customer service experience required
  • High school diploma or GED required and a degree in a related field preferred
  • 6-12 months of previous relevant experience required
  • Basic computer skills required
  • Must be able to multi-task in a fast paced environment and problem solve quickly
  • Adhere to customer expectations while keeping the business in mind

CRST is an EOE. Candidate subject to successful completion of pre-employment drug and background screening.




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