Patient Service Rep

Location: Provo
Job Code: 4268
# of Openings: 3

Description

At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 30 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO) accredited by Medicare in Utah, and the only Next Generation ACO in the state, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: let’s live better.

 

Status Full Time

Position:   Patient Service Rep

Department Business Office

Location Provo

 

Description:

Our busy Revenue Cycle Team is looking for new members to join our team of Patient Service Representatives.  Our Patient Service Representatives serve as a one-stop solution center to help our patients navigate and resolve patient account concerns from start to finish.

 

Job Duties and Responsibilities 

  • Provides problem resolution from start to finish on patient accounts.

  • Maintains a positive relationships with patients and staff to successfully mediate patient billing complaints based upon Clinic policies and procedures

  • Works reports daily and track/resolve any recurring issues

  • Provides patient education regarding insurance coverage and billing cycles

  • Documents all account activity accurately and timely

  • Abides strictly by HIPAA laws by maintaining confidentiality and only accessing information needed to perform the accountabilities of the position

  • Contributes actively to the success of the team and Revere Health

Skills and Qualifications:

Required:

  • High School Diploma/GED

  • Minimum of 2 years of customer service experience

  • Demonstrated success in problem-solving, follow-through, critical thinking, listening and attention to detail

  • High level of comfort learning and operating a variety of complicated computer programs

  • Intermediate level of experience using MS Office, particularly Excel

Preferred:

  • Prior experience and understanding of medical billing and insurance services

  • Ability to communicate fluently in Spanish

 

 

 

Hours: 

  •   8:30am -5:30pm

 





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