Collection Specialist - Patient Services

Location: Provo
Job Code: 2591
# of Openings: 0

Description

At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1960 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As one of two Accountable Care Organizations accredited by Medicare in Utah, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: let’s live better.

This position is responsible for contact and resolution of past due account balances owing by patients for services rendered by a Revere Health providers. This is done with an attitude of dignity and respect, you will gather information, overcome objections, and resolve customer payment issues.

Essential Job Functions 

• Collection of patients past due account balances

• Answering telephone calls, emails, etc. in response to questions from patients concerning their past due balances

• Document all activity accurately and immediately in the computer

• Abide strictly by HIPAA laws by maintaining confidentiality and only accessing information as needed for a job functions

• Contribute actively to the setting and achievement of personal and department goals

• Other duties and responsibilities as assigned

Qualifications:  

• High School Diploma/GED

• Critical thinking skills, problem-solving skills, and follow-through skills

• Team player; ability to communicate excellent with others in written and verbal communications

• Experience in customer service

• Must have good communication and negotiation skills

• Must be professional and dependable

• Must demonstrate a positive attitude

• Keyboarding skills

Preferred Qualifications:

• Previous experience with medical collections

• Basic understanding of medical services and insurance companies


Note:  This position will be part-time.  At the present time, the shift will be Monday-Friday, 3:00 p.m. - 7:00 p.m.  The schedule is subject to change as business need dictates.

 

 

 

 





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