Technical Support Engineer "Electrical machines and drives" (m/f)

Posting Location(s): France-Paris
Company Order Number: 5771
# of openings: 1

Description

TECHNICAL SUPPORT ENGINEER "Electrical machines and drives" (m/f)

France, Germany or UK


JOB SUMMARY

The Technical Support Engineer is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products. The Technical Support Engineer position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. This position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.

ESSENTIAL FUNCTIONS

Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of problems, in order to improve customers’ productivity and satisfaction with ANSYS products
Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact 
Collaborate with product development to improve ANSYS products and the customers’ experience using these products
Participate in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth
Track and document inbound support requests and ensure proper notation of customer problems or issues
Other duties as assigned


JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

Bachelor’s degree in Electrical engineering for machines and drives or other technical discipline
Experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Ability to work independently, as well as with others in a diverse team environment
Demonstrated ability to manage multiple projects and to communicate effectively with customers
Demonstrated skills in writing and presenting in fluent English
Knowledge in design of electrical machines and/or sensors, attenuators, simulation experience presumably with Maxwell 2D/3D


OTHER INFORMATION

Experience in an engineering software environment is a plus
Must have passion and drive for personal technical excellence and high performance
Must have customer service aptitude and maintain customer focus
Ability to travel up to 20%
Willingness and capability to adopt and learn fast also in the field of different physical disciplines


ABOUT ANSYS, INC. 

If you’ve ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you’ve used a product where ANSYS software played a critical role in its creation. ANSYS is the global leader in engineering simulation. We help the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, we help them solve the most complex design challenges and engineer products limited only by imagination. Join our nearly 3000 professionals in more than 75 strategic locations around the world in making a difference in the world of engineering simulation and product development. Visit www.ansys.com for more information.

ANSYS INSPIRE VALUES

INNOVATION
STRIVE FOR EXCELLENCE
PASSION & INTENSITY
INTEGRITY
RESPECT & TRUST





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