MNC Technical Account Manager

Location: China-Shanghai
Company Order Number: 5470
# of openings: 1

Description

Techincal Account Manager
Shanghai, China
HCR:

JOB SUMMARY

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience.  The TAM works closely with the Major Account Manager (MAM) or Strategic Account Manager (SAM) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.  These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

ESSENTIAL FUNCTIONS

•    Establish a long term and sustainable relationship with the assigned accounts by aligning ANSYS’ solutions with the client’s key business initiatives; the TAM is viewed by the customer as their Single Point of contact for all technical activities
•    Work collaboratively with the MAM or SAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity
•    Work with the MAM or SAM to leverage proper technical resources to assist in the effort to expand the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
•    Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
•    Ensure a close connection between the team and ANSYS Development for effective response to all defects and enhancement requests
•    Other duties as assigned

JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

•    Bachelor’s degree in engineering or other technical discipline
•    A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
•    Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
•    Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
•    Strong verbal and written communication skills
•    Strong organizational and time management skills
•    Strong leadership and mentoring skills

 

OTHER INFORMATION

•    MS or PhD degree preferred
•    A minimum of 8 years of experience in an engineering environment is preferred
•    Must have passion and drive for personal technical excellence and high performance
•    Must have customer service aptitude and maintain customer focus

ABOUT ANSYS, INC. 

If you’ve ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you’ve used a product where ANSYS software played a critical role in its creation. ANSYS is the global leader in engineering simulation. We help the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, we help them solve the most complex design challenges and engineer products limited only by imagination. Join our nearly 3000 professionals in more than 75 strategic locations around the world in making a difference in the world of engineering simulation and product development. Visit www.ansys.com for more information.

ANSYS INSPIRE VALUES
INNOVATION
STRIVE FOR EXCELLENCE
PASSION & INTENSITY
INTEGRITY
RESPECT & TRUST





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