A detail-oriented person who is customer focused and excels in intercultural and interpersonal communication, with a strong organizational style
Experience studying, living, and/or working in Spain and/or Morocco
A passion and excitement for international education with a strong desire to grow their program location
Enjoys being the expert of their program site and regularly speaking and conversing with students, parents, and advisors
Ability to read, write, and communicate in Spanish
This full-time position will require the employee to serve as Program Manager for 1+ program locations, depending on current enrollment. Program Manager responsibilities include, but are not limited to, the following:
Employ best practices to advise and direct students from program application to departure. Pull and review metrics, acceptance time, and withdrawal information per program location.
Maintain frequent contact via phone call and email, proving excellent customer service.
Responsible for interested student outreach to increase program enrollment.
Determine eligibility of student applications at assigned locations, reviewing application materials.
Expertly advise on all aspects of the program including city, academics, housing, visas, budgeting, etc.
Review course pre-registration forms, oversee placement exams, and maintain any course spreadsheets.
Assist in the Spanish visa service and apply for a student visa on behalf of the student.
Manage content for the online orientation per program location.
Maintain social media outlets such as Facebook, write blog posts, develop content for website banners, host webinars, and implement strategic marketing efforts, working with Marketing department.
Prepare Arrival Guide (final packet) before student departure.
Review and summarize all program evaluations, and work with Regional Manager and Geographic Oversight on potential follow up and courses of action.
Respond quickly and professionally, handling communication with parents, students, and/or advisors, any on-site incident reports involving students.
Serve as on-call staff member for one week approximately once every year.
Willingness to take on new responsibilities, program locations, and projects as deemed necessary by ISA management.
Optional domestic travel to assist in ISA recruitment and orientation efforts on US university campuses.