Position Description

Alumni Relations Coordinator
Location Austin, TX
Job Code 1470
# of openings 1
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Company Description:

For nearly thirty years, International Studies Abroad (ISA) (a division of WorldStrides) has provided college students in the United States and Canada the opportunity to explore the world. ISA offers a wide variety of study abroad programs at accredited schools and universities in Argentina, Australia, Brazil, Chile, China, Colombia, Costa Rica, Czech Republic, Dominican Republic, England, Fiji, France, Germany, Greece, India, Ireland, Italy, Japan, Morocco, New Zealand, Peru, Scotland, South Africa, South Korea, Spain, Thailand, The Netherlands and Vietnam.

Position Description:

  • The Alumni Relations Coordinator position is a U.S.-based member of the ISA team who is tasked with managing a large group of Global Ambassadors (ISA alumni brand ambassadors) to create brand awareness and generate leads culminating in the growth of ISA participants throughout US university partner campuses.
  • The AR Coordinator will work to refine and build upon existing Global Ambassador recruitment strategies, develop and assist in the on on-boarding process, track GA progress, and help update and create new professional development resources.


  • Processing applications, conducting interviews, and hiring prospective Global Ambassadors
  • Training and on-boarding Global Ambassadors on ISA programs and best practices for campus recruitment
  • Managing Global Ambassadors through various avenues (Monthly check-ins, virtual form processing, learning management system, etc.)
  • Facilitating GA engagement with ISA Global Ambassador Badge Program
  • Processing time sheets twice a year
  • Professional development support for alumni (i.e. resume and cover letter review, mock interviews, etc.)
  • Cross-departmental projects (Academic Affairs, University Partnerships, Marketing, etc.)
  • Responding to general alumni@ inquiries
  • Emailing GA leads from post-program evaluations
  • Planning and implementation of GA Workshop
  • Coordinating GA spot recruitment
  • Covering on-campus recruiting for University Partnerships (domestic travel)
  • Collaborating with University Partnerships for re-entry and professional development conferences
  • Updating alumni and GA resources such as virtual forms, the website, online orientation, learning management system, etc.
  • Entry and analysis of data
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • Experience studying, researching, teaching, or doing service-learning abroad
  • Excellent written and verbal communication skills
  • Customer service experience

Desired Qualifications:

  • Strong understanding of the International Education field
  • Experience working on a U.S. college/university campus
  • Experience studying, living, or working abroad preferred
  • Experience in career development (i.e. reviewing resumes, cover letters, and conducting interviews)
  • Experience with, but not limited to, Facebook, Instagram, LinkedIn, and Twitter
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