Position Description

Regional Director, ISA - Veritas
Location Austin, TX
Job Code 1460
# of openings 1
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WorldStrides is the largest and most trusted educational student travel company in the country, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. The WorldStrides mission is to ignite personal growth through educational travel and study abroad. International Studies Abroad (ISA), as a division of WorldStrides, aims to transform college-level students through international education experiences, while supporting and empowering institutional partners. ISA-Veritas Christian Study Abroad & Missions leverages the experience and infrastructure of ISA to honor and foster religious and spiritual identity while studying abroad by providing spiritual support and mission opportunities.  

Position Description:

An ISA-Veritas Regional Director is the main point of contact for a portfolio of Veritas partner universities and their students. The ISA-Veritas Regional Director works collaboratively with study abroad offices and stakeholders at ISA’s partner universities to advise students participating in ISA-Veritas programs, as well as educate and serve those on campus who support those students.  ISA-Veritas follows the standards of best practices laid out by member organizations that support education abroad, as well as procedures and protocols developed by US university partners for program providers. As a member of the ISA-Veritas team, the ISA-Veritas Regional Director is responsible for a variety of marketing and programming tasks under the direction and guidance of the Director of ISA-Veritas.

 

GENERAL RESPONSIBILITIES FOR campus Outreach and partnership development (65%):

  • Develop a comprehensive awareness and understanding of ISA-Veritas’ US partner universities, including the needs, pain points, and priorities of the students, staff and faculty with regard to education abroad, such an awareness, will be developed through acting as the full-service contact(s) and a proficiency of those responsibilities held by the ISA-Veritas Regional Director, including but not limited to:
    • Student Focused Responsibilities (70% of general responsibilities):
      • Student outreach, advising, lead generation, maintenance and attrition mitigation
      • Research, register, prepare for, and participate in student engagement and support activities, such as fairs and other recruitment activities, pre-departure orientations, and re-entry support
      • Assist with supervising undergraduate student Global Ambassadors in assigned region
    • Campus Stakeholder (30% of general responsibilities)
      • Provide education and training opportunities to education abroad staff, campus stakeholders and student organization leaders
      • New program development through affiliation agreements, program approvals, portfolio development, signature & support programs and other unique outreach initiatives
      • Nominate group and individual site visits and post-visit follow-up for whom you sponsor
      • Maintain and expand ISA-Veritas’s relationship with US partnerships by acting as an advocate for the universities within the organization, as well as an ambassador of ISA-Veritas within these partnerships and the profession as a whole
      • Support Health and safety incident management communications that go beyond needs met by HS&S team, and the Manager and staff on call
      • Communicate effectively with campus stakeholder and partners through extensive phone, email communication and video conferencing as well as face-to-face meetings on campus, at conferences and beyond
      • Play occasional roles in articulating bids, proposals, agreements and memoranda of understanding as necessary to solidify and define partnerships between U.S. universities and Veritas
  • Manage record keeping in the shared CRM pertaining to the universities within your portfolio, including campus visit notes, contacts, program developments, list of approved programs, emergency contact notes, and other CRM data points

DEPARTMENTAL (20%):

  • Report on enrollment, trends, opportunities and projects to ISA-Veritas and ISA Management
  • Train ISA University Partnerships and ISA Student Outreach on ISA-Veritas programming and updates biannually serving as the liaison to the ISA University Partnerships Team
  • Manage ISA-Veritas’ marketing & social media including, but not limited to, the following:
    • Develop and refine ISA-Veritas marketing materials and resources (print and digital) that can facilitate discussions with university officials regarding partnerships or programming with ISA-Veritas
    • Maintain and optimize the ISA-Veritas Instagram and Facebook Page
    • Update and maintain the ISA-Veritas website content and design
    • Coordinate with enrollment management of ISA to ensure that all ISA-Veritas directory listings remain up to date and accurate

ENHANCING THE Veritas BRAND AND PRESENCE IN THE FIELD (10%):

  • Foster continual maintenance and improvement of ISA-Veritas’s brand identity, perceived reputation in, and contributions to, the field of education abroad through the following:
    • Strategic engagement with professional member organizations and special interest groups (e.g. IIE, NAFSA) as executive management deems appropriate through:
      • Active membership
      • Engaged conference attendance including presenting conference sessions, collaborating on webinars, engaging with their social media, special interest campaigns, and possibly collaborative research
      • Management of relationships with key organizational stakeholders and decision makers on behalf of ISA-Veritas
    • Keep abreast of trends, research, and activities of the competition within the field; reporting those trends back to other ISA-Veritas stakeholders and members of the ISA Executive Management Team, informing ISA-Veritas program development and business development strategies
    • Determine target aspirational schools with which ISA-Veritas does not presently collaborate, then develop and pursue a strategic plan to foster these relationships

Other Responsibilities, Projects, and Misc. (5%):

  • Manage one or more special-projects
  • Serve the Health Safety, and Security department in a support role as team member on-call about once to twice a year
  • Other additional duties as assigned
  • Travel as necessary to achieve success in all the above. Local and regional travel will be approximately 70-90 days on campuses or at conferences per year

Qualifications

This a relationship-centered and service-oriented consultative sales position. The ideal candidate will possess the following:

Minimum Qualifications:

  • Bachelor’s degree
  • Study/work/intern/volunteer abroad experience
  • Excellent written and verbal communication skills
  • Global travel experience, education abroad experience preferred
  • Supports the mission and values of ISA-Veritas Christian Study Abroad and Missions
  • Experience in ministry-related work

Desired Qualifications:

  • 1-3 years of experience in international education, higher education, or education related industries
  • 1-2 years of experience in Marketing, Customer Service, and/or Sales
  • 1-2 years proven ability to work well with others under minimal supervision
  • Master’s or another post-graduate degree
  • Fundamental understanding of the following trends in International Education: Curriculum Integration & Development, Higher Education Internationalization, Global Mobility of Students at the Post-Secondary Level, Best Practices in International Education (Programs & Program Providers) and Diversity in International Education
  • Proven success with public speaking, networking, relationship building and working with a diverse set of professional contacts
  • Willingness and ability to embrace change and adapt in an innovative environment

Attention to detail and desire to learn new aspects of the International Education field 
 

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