Position Description

Custom Programs Assistant
Location Tokyo, Japan
Job Code 1281
# of openings 1
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ISA (International Studies Abroad) Tokyo is currently seeking an on-site Custom Programs Assistant in Tokyo, Japan. This is a full-time position. The ISA Custom Programs Assistant will be responsible providing a comprehensive array of services to ISA and WSISACP students in Tokyo.


  • Candidate must already have obtained legal work permissions in Japan;
  • Bachelor’s degree (preferably in Business Administration, International Studies, Marketing, Education/Pedagogy, Bilingual Education or Pedagogy, or a related field);
  • Willing to work odd hours and weekends and be on call 24 hours a day while program is in session.

Preferred Qualities and Qualifications

  • Fluency in Japanese and English;
  • Self-motivated, detail-oriented, diplomatic, friendly, confident, articulate and able to work effectively with different types of people;
  • Must be a positive team player;
  • Must be mature and able to use discretion when necessary;
  • Able to multi-task effectively and work effectively under stress;
  • Willing to work odd hours and weekends and be on call 24 hours a day while program is in session;
  • One year of work experience in a similar or related position;
  • Knowledge and experience in higher education, undergraduate, and international education;
  • Work or study experience in the United States;

Job responsibilities include, but are not limited to, the following:

General/Program Implementation

  • Work under the supervision and guidance of the ISA Tokyo Resident Director and ISA Management in Austin, TX;
  • Receive, assist and be a primary contact for all ISA student and contacts;
  • Assist in drafting letters and documents in both English and Japanese;
  • Assist the ISA Resident Director in daily tasks and other administrative functions;
  • Maintain, organize and continuously update on-site materials and documents;
  • Handle necessary financial matters with various entities (housing, excursions, activities, etc.);
  • Participate and deliver parts of the on-site orientation and weekly meetings;
  • Assist students with integration into the local culture and provide students information and advice about opportunities for cultural enrichment;
  • Maintain and organize the ISA office;
  • Accompany students to the doctor or other medical facility, if necessary, to provide support;
  • Welcome students upon arrival at airport and facilitate transport to residence and academic site;
  • Remain on-call after regular office hours for students in the event they may need urgent assistance with medical problems, emotional stress, academic issues, housing problems, and/or other issues that may arise;
  • Work to resolve problems students may experience (under the direction of the Resident Director), and follow ISA’s crisis management guidelines in the event of major or minor crisis;
  • Assist students with immigration matters in country.


  • Maintain positive relationships and regular communication with housing companies;
  • Assists students with conflict resolution/mediation, if necessary, in case of a housing issue.

Excursions/Cultural Activities

  • Communicate with students by email, phone, or in person, about upcoming events, excursions, advising, meetings, upcoming activities, notifications, etc;
  • Participate in ISA Excursions and ISA Cultural Activities (requires substantial weekend travel throughout Japan);
  • Compile cultural and historical information about the locations visited on excursions and cultural activities to share with students and assist with their understanding of learning objectives;
  • Maintain weekly contact with cultural institutions, travel agencies, restaurants, etc. to gather information about upcoming events and activities to share with students;
  • Assist students with suggestions and planning advice for their own personal travel and maintain a record of students’ personal travel plans.


All interested applicants must apply via email to ISA Tokyo Resident Director
Niaya Harper Igarashi :

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