ISA (International Studies Abroad) Tokyo is currently seeking an on-site Custom Programs Assistant in Tokyo, Japan. This is a full-time position. The ISA Custom Programs Assistant will be responsible providing a comprehensive array of services to ISA and WSISACP students in Tokyo.
Candidate must already have obtained legal work permissions in Japan;
Bachelor’s degree (preferably in Business Administration, International Studies, Marketing, Education/Pedagogy, Bilingual Education or Pedagogy, or a related field);
Willing to work odd hours and weekends and be on call 24 hours a day while program is in session.
Preferred Qualities and Qualifications
Fluency in Japanese and English;
Self-motivated, detail-oriented, diplomatic, friendly, confident, articulate and able to work effectively with different types of people;
Must be a positive team player;
Must be mature and able to use discretion when necessary;
Able to multi-task effectively and work effectively under stress;
Willing to work odd hours and weekends and be on call 24 hours a day while program is in session;
One year of work experience in a similar or related position;
Knowledge and experience in higher education, undergraduate, and international education;
Work or study experience in the United States;
Job responsibilities include, but are not limited to, the following:
Work under the supervision and guidance of the ISA Tokyo Resident Director and ISA Management in Austin, TX;
Receive, assist and be a primary contact for all ISA student and contacts;
Assist in drafting letters and documents in both English and Japanese;
Assist the ISA Resident Director in daily tasks and other administrative functions;
Maintain, organize and continuously update on-site materials and documents;
Handle necessary financial matters with various entities (housing, excursions, activities, etc.);
Participate and deliver parts of the on-site orientation and weekly meetings;
Assist students with integration into the local culture and provide students information and advice about opportunities for cultural enrichment;
Maintain and organize the ISA office;
Accompany students to the doctor or other medical facility, if necessary, to provide support;
Welcome students upon arrival at airport and facilitate transport to residence and academic site;
Remain on-call after regular office hours for students in the event they may need urgent assistance with medical problems, emotional stress, academic issues, housing problems, and/or other issues that may arise;
Work to resolve problems students may experience (under the direction of the Resident Director), and follow ISA’s crisis management guidelines in the event of major or minor crisis;
Assist students with immigration matters in country.
Maintain positive relationships and regular communication with housing companies;
Assists students with conflict resolution/mediation, if necessary, in case of a housing issue.
Communicate with students by email, phone, or in person, about upcoming events, excursions, advising, meetings, upcoming activities, notifications, etc;
Participate in ISA Excursions and ISA Cultural Activities (requires substantial weekend travel throughout Japan);
Compile cultural and historical information about the locations visited on excursions and cultural activities to share with students and assist with their understanding of learning objectives;
Maintain weekly contact with cultural institutions, travel agencies, restaurants, etc. to gather information about upcoming events and activities to share with students;
Assist students with suggestions and planning advice for their own personal travel and maintain a record of students’ personal travel plans.
All interested applicants must apply via email to ISA Tokyo Resident Director
Niaya Harper Igarashi : firstname.lastname@example.org