WorldStrides is the largest and most trusted educational student travel company in the country, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. The WorldStrides mission is to ignite personal growth through Educational travel and study abroad. ISA, as a division of WorldStrides, aims to transform college-level students through international education experiences, while supporting and empowering institutional partners.
The safety, security and well-being of ISA program participants has always been our number one concern, and the support we offer students to mitigate risks and manage crises has become a hallmark of our service. The Coordinator of Health, Safety and Security (CHSS) provides support for the management, oversight and strengthening of the systems and resources ISA has in place to provide for our participants’ health, safety and well-being. Furthermore, the CHSS plays an integral role in increasing the confidence of our constituents and ensuring that they recognize our expertise and competence. The CHSS works closely with a number of departments within the organization and reports to ISA’s Assistant Director of Health, Safety and Security. This position is based in the Austin, Texas office.
Maintain and oversee all ISA policies, resources and systems related to student health, safety and security:
Comprehend and support the implementation of health, safety and security policies and protocols including crises management plans.
Systematically ensure that all ISA staff members are executing and adhering to ISA’s health, safety and security policies and protocols.
Coordinate and participate in training procedures to prepare ISA employees and program participants to mitigate risk and execute their respective roles in response to incidents/crises.
Maintain a database of resources, presentations, RFP responses, and other projects conducted by Office of Health Safety, and Security.
Review and update all health, safety and security information provided to program participants including, but not limited to, information contained in the Code of Conduct, Online Orientation, post-acceptance health forms, and information provided during the onsite Bridging Cultures Program. Participate in pre-departure advising and orientations when needed.
Assist with the upkeep of ISA’s travel restrictions and all related systems/resources. Assists in assessing high risk independent travel and provides recommendations for participants.
Summarize, analyze and report key trends and statistics regarding health, safety or security issues experienced by ISA students, and recommend preventive actions as necessary. Assist in conducting risk assessments as needed for current or prospective ISA locations. Provide timely and thorough reports to management regarding particular safety concerns.
Participate on internal Health, Safety and Security Committee and stay informed of industry best practices, trends and discussions regarding health, safety, and security. Help ensure that ISA is in compliance with laws, regulations and current best practices related to health and safety.
Understand all insurance coverage that is in place, and work with the Assistant Director of Health, Safety and Security and ISA Executive Management to ensure that all students and staff are properly insured against hazards abroad.
Work closely with the Assistant Director of Health, Safety and Security and ISA Executive Management to identify any areas of concern and/or evaluate health and safety conditions at potential future ISA sites.
Coordinate/execute/monitor course of action (COA) in response to crises, events, or incidents:
Help coordinate the response to all incidents entered into ISA’s Global Records System (GRS). Coordinate and/or monitor internal communications regarding particular crises or incidents to minimize confusion and maximize clarity and efficiency. Help ensure that ISA’s response to all incidents is carried out effectively and consistently. [LP1]
Coordinate and/or handle all communications with U.S. universities and other constituents regarding incidents involving students abroad.
Participate in after-action reviews following incidents in a continuous effort to identify new approaches and strategies for incident management, and to ensure that employees are following ISA procedures and protocols.[LP2]
Serve on Manager On-Call Rotation for after hour incidents.
Actively and continuously monitor world events and international health, safety and security conditions that may impact ISA operations and participants abroad. Help ensure that world events and international security conditions are also being properly and effectively monitored by the appropriate ISA personnel in the U.S. and abroad.
Coordinate or execute the dissemination of alerts and announcements of world events, including how our operations or participants are being affected and ISA’s response, according to ISA protocol.
Coordinate the on-call schedule so ISA has 24/7/365 coverage for international emergencies, and assist with the smooth transfer of responsibilities or responsibility-sharing during travel, illness, or vacation.
Professional outreach, networking, communications with clients, public relations:
Participate on internal committees aimed at providing greater support to program participants and expanding the resources ISA offers.
Participate on committees for international education organizations, attend and/or make presentations at national and regional conferences/workshops, as deemed necessary by senior management.
Create and deliver presentations to various audiences regarding ISA’s health, safety and security protocols.
Assists in writing responses to requests for proposals for new contracts and programs.
Respond to inquiries from constituents regarding ISA’s health, safety, and security policies, protocols and resources.
Experience living, studying, interning, volunteering or working abroad.
Two or more years in the field of higher education, international education or a related field.
Demonstrated problem-solving skills.
Ability to stay calm under pressure and exercise diplomacy during crisis resolution.
Ability to communicate clearly, effectively, and respectfully with individuals at all levels and from various backgrounds.
Ability to conduct thorough research, analyze data, and communicate the same.
Excellent oral and written communication skills.
Ability and discipline to handle confidential and personal information with discretion.
Available to be on-call for emergencies outside of regular business hours.
Fluency in a second language.
Two years of experience living, studying, interning, volunteering or working abroad.
Four years or more experience in education abroad, international education, security or related field.
Knowledge of relevant laws such as FERPA, HIPAA, Title IX, ADA, GDPR and the Clery Act.
Demonstrated self-starter with ability to identify projects and work independently to promote efficiency.