Position Description

Senior Manager - Warm Hand Off (WHO) Program
Location United States
# of openings 1
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Vital Strategies, headquartered in New York City, is an international public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury and death. We currently work in 73 countries, supporting data-driven decision making in government, advancing evidence-based public health policies and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include non-communicable disease prevention, cardiovascular health promotion, tobacco control, road safety, obesity prevention, epidemic prevention, overdose prevention, environmental health, vital statistics systems building and multidrug-resistant tuberculosis treatment research. Our programs are primarily concentrated in low- and middle-income countries in Africa, Latin America, Asia and the Pacific; the Overdose Prevention Program is our first initiative in the U.S. Please visit our website at www.vitalstrategies.org to find out more about our work.

Vital Strategies is seeking qualified candidates for the position of Warm Hand Off Program Senior Manager, seconded to the Office of Addiction Services (OAS) in the Philadelphia Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS), located in Philadelphia, PA. Hospitals and emergency departments are a critical point of care for people impacted by substance use disorder (SUD) and overdose and provide an opportunity to connect patients most vulnerable to further drug-related morbidity and mortality to necessary medication treatment and supportive services in the community through a variety of best practices and promising approaches including linkages to certified recovery specialists and community-based providers of medications for opioid use disorder (OUD) through warm handoffs. Philadelphia hospitals are at the epicenter of the overdose crisis and as frontline responders have a pivotal role in integrating best practices as standards of care in their operations and reversing the high rates of overdose deaths and drug related morbidities.


Vital Strategies will provide seconded staff to engage leadership and other stakeholders within Philadelphia’s hospital systems, City and State-level agencies, the Hospital and Healthsystem Association of Pennsylvania (HAP) and other provider agencies and partners to coordinate and promote adoption of best practices and promising approaches for addressing OUD and SUD, and preventing overdose, including connections and improved access, in coordination with DBH staff, to medications for opioid use disorder (MOUD) and community-based services from the hospital emergency department. (Senior Manager will provide coordination to  support  Philadelphia hospitals to enhance and improve treatment access and care coordination with DBH Project Management Team for people with opioid use disorder and overdose experiences; for hospitals to be pro-actively engaged in state and locally available opioid and substance use care enhancing initiatives, including the HAP Opioid Learning Action Network (OLAN) and other technical assistance opportunities currently available or to be developed; and facilitate OUD, SUD, and overdose related data and reporting mechanisms between hospitals, the OLAN, DBHIDS, and DDAP, as appropriate. Senior Manager will establish and maintain relationships with hospital and hospital ED leadership, and clinical and administrative staff, and report to OAS leadership for liaison work between HAP, DBHIDS, DDAP, Vital Strategies, and other critical stakeholders.)


Specific Duties

  The Secondee shall conduct work as if the Secondee were a full-time employee of the Office of Addiction Services in the Philadelphia Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS) and shall have the      following duties:

  • Work with OAS leadership, Vital Strategies, HAP, and other external partners to assist, guide and coordinate hospital-based OUD and SUD initiatives in Philadelphia.

  • Coordinate and facilitate the development and implementation of a comprehensive strategic plan that addresses project goals and objectives of improving access to community-based care and OUD medication treatment at the highest standard of care, and overdose prevention interventions within hospital settings, in cooperation with Vital Strategies and DBHIDS

  • Facilitate and support hospital ED and leadership engagement in the HAP Opioid Learning Action Network, including clinical, operations, and administrative staff

  • In coordination with DBH Clinical Leadership, support development and implementation of buprenorphine induction protocols within Philadelphia-based emergency departments and warm handoffs to community-based providers equipped to provide MOUD; and seek methods to further incorporate care supportive of people who use drugs into hospital culture

  • Synthesize learning and information from healthcare stakeholders, OLAN and agency discussions, expert dialogue and research to make evidence-based recommendations about practice adoption for hospitals and ways in which OUD and SUD care and overdose prevention can be institutionalized and responsive to changing and emerging drug related issues

  • Conduct ongoing review of hospital-based OUD and SUD care practices, policies, protocols and provider and patient experiences to identify barriers to success, gaps or discrepancies and opportunities for improvement.

  • In coordination with DBH Data Enterprise Unit, review and analyze state OUD- and SUD-related policy proposals, activities and initiatives and communicate hospital impact, orally and in writing, to support project goals.

  • Maintain up-to-date, comprehensive knowledge of hospitals’ care and data reporting practices and requirements related to OUD and SUD, and work with DBH Data Enterprise Unit to identify opportunities and recommendations for the provision of technical assistance to hospitals on compliant and best practice reporting approaches.

  • Oversee data reporting by hospitals and CRC’s, which should align with the state’s Hospital Quality Improvement Program (HQIP) reporting requirements

  • Coordinate with DBHIDS Operations-Fiscal (OpsFis) Unit regarding the development and submission of programmatic and budgetary reports as required

  • Serve as thought partner and day-to-day point of contact for Hospital OUD and SUD quality improvement related to  warm handoff activities for hospital, government agency and community partners and experts.

  • Support DBHIDS and OAS leadership in executing effective team processes (planning, budgeting, grant-making), communications, and collaborations.

  • Deliver strategic written and verbal communications about project strategy, goals, activities and progress to internal and external audiences

  • Facilitate and attend internal and external meetings as required by the Director of Behavioral Health with DBHIDS.

  • Liaise between DBHIDS, Vital Strategies, HAP, priority Philadelphia hospitals, and additional agencies and stakeholders, as needed

Qualities and Qualifications

  • Proven expertise and experience navigating healthcare systems change and institutionalization of new interventions and processes, including building partnerships with clinical, administrative, and executive leaders, dissemination and effective messaging promoting best practices and promising approaches. Knowledge of hospital systems framework and operations, substance use policy and addiction medicine, and the Philadelphia health system landscape preferred.

  • 8+ years professional and/or work experience in public policy and/or health and human services

  • Graduate degree in public health, public policy, social work, psychology or other relevant field

  • Project management expertise, with the ability to manage upward, exercise independent judgement and maintain appropriate deadlines

  • Excellent oral and written communication skills. Ability to educate others on complex issues.

  • Strong interpersonal skills, with demonstrated ability in partnership building and maintaining collaborative relationships with internal and external partners

  • Familiarity with HIPAA, 42 CFR Part 2 and issues relating to health information privacy preferred but not required

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