Position Description

GV STORE ASSOCIATE I
Taleo Location Garden-Ville Starcrest
Job Code 1484
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PART-TIME POSITION 

JOB SUMMARY

The Garden-Ville Store Associate is responsible for assisting customers at a Garden-Ville store.


DUTIES & ESSENTIAL JOB FUNCTIONS

  1. Assist with customer service by greeting all guests, asking if they need help, answering any questions courteously and as accurately as possible.
  2. Answer store phones in a professional and timely manner. Check messages daily and return customer calls within 24 business hours.
  3. Use the point of sale (POS) system to ring up customers, process returns, process orders, process transfers.
  4. Operate store machinery, including forklifts and wheel loaders, as needed.
  5. Communicate to Store Manager when equipment is in need of maintenance.
  6. Check basic equipment operating parts – e.g., fluid levels, safety devices, air filters, etc.
  7. Assist in the sales of bulk material and ensure that the customer receives the right amount of the right material.
  8. Tend to the grounds and take the initiative and communicate with the Store Manager about potential site improvements.
  9. Keep garden center grounds neat, clean, safe and organized and assist with routine maintenance.
  10. Put plant and hard good materials away in a timely manner, assist with labeling and pricing and check for accuracy.
  11. Learn store products and become educated about Garden-Ville branded materials so as to better assist customers
  12. Communicate with Store Manager when  inventory is damaged or in need of replenishing
  13. Assist in conducting regular inventory audits. 
  14. Set up displays and rearrange store items as required.
  15. Keep the displays and shelves well-stocked and the merchandise properly priced and labeled. 
  16. Keep outside bagged goods stocked and the area clean and neat. 
  17. Assist with daily custodial duties, inside and out, including sweeping walks, mopping the shop, cleaning bathrooms, etc.  
  18. Comply with company safety policies and with Occupational Health & Safety Administration (OSHA) regulations
  19. Other duties as assigned.


QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or equivalent and the desire to learn about gardening;
  • Must exhibit personal grooming and cleanliness fitting for a retail environment;
  • Must be customer-oriented and exhibit strong customer service skills;
  • Must be willing to take direction and work well with others;
  • Must have some problem-solving ability;
  • Must have the ability to keep accurate records; and
  • Ability to acquire a working knowledge of Garden-Ville products and gardening and landscaping techniques.


PREFERRED

  • Completion of some college courses
  • Master Gardener certification or previous work in industry
  • One to three years of gardening experience
  • Experience working a cash register or point of sale system
  • Ability to operate standard office equipment, e.g. phone system, printers, fax machines, etc.
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