Position Description

Technical Writer
Function Product Marketing
Location San Jose, CA - US
Apply Now

Technical Writer

The primary purpose of this role is to write, edit, standardize, and finalize end-user documentation and knowledge base articles for hardware and related software applications. The ideal candidate possesses excellent written and verbal communication skills and is a superb analytical thinker who is able to simplify complex topics for a non-technical audience. Procedural writing samples will be required.

This position is based in Arlo’s North San Jose office.

 Daily tasks and responsibilities:

  • Work cross-functionally with Engineering, Support, Product Marketing, and Localization teams to create and update documentation and knowledge base articles to comply with tech writing best practices and corporate style guidelines

  • Review published materials and recommend revisions or changes in scope, format, and content

Required skills and competencies:

  • Curiosity and passion for learning new technologies

  • Experience writing and editing technical documents and public-facing communications

  • Ability to comply with style guidelines and restructure existing documentation to improve usability and branding consistency

  • Ability to ensure consistent proper usage of grammar, spelling, and punctuation

  • Ability to work with subject matter experts to ensure accuracy of technical content

  • Ability to communicate technical information to audiences with a wide range of technical knowledge

  • Strong attention to detail

  • Ability to learn new concepts, tools, and processes quickly

  • Ability to multitask and juggle competing priorities

  • Ability to plan and prioritize multiple projects simultaneously while adapting to changing deadlines and requirements

  • Ability to deliver quality documentation under tight deadlines

  • Ability to work both independently and as a member of a team in a fast-paced environment

Desired skills:

  • Knowledge of or experience with IoT products

  • Experience with tech writing tools; InDesign, Photoshop, and Illustrator experience a plus

  • Experience with knowledge base tools; Salesforce Knowledge experience a plus

  • Ability to optimize content for search engines

  • Knowledge of HTML
  • Familiarity with JIRA and Confluence
Back Apply Now