Provides presales service management and ServiceNow technical support and expertise in analyzing client requirements. Focuses on mid-size and enterprise accounts with responsibility for solution design and business development; transitions projects from presales to delivery. Creates client intimacy with consultative sales and solution-focused technical expertise.
Essential Duties and Responsibilities
Participates in client presales calls around service management and ServiceNow offerings; develops core solutions for clients around Logicalis offerings; gathers and discerns clients’ technical and business requirements.
Engages in opportunities as subject matter expert to design and scope solutions and components of Logicalis service management engagements.
Works with Account Executives and account team in pursuit of Logicalis solution opportunities and to develop client proposals.
Prepares and performs ServiceNow demonstrations.
Articulates Logicalis’ market positioning, vision, and solution value add.
Writes Statements of Work (SOWs) for Logicalis Service Management Practice.
Understands, articulates, and promotes all Logicalis Service Management offerings.
Provides technical direction required to resolve complex issues and ensure on-time delivery of client solutions.
Evaluates, develops, and positions third-party solutions to complete solutions.
Works with Sales and Project Management to define roadmaps and milestones for Project and Delivery teams.
Participates in strategic account planning team meetings for key clients.
Develops knowledge of client’s environment to facilitate integration recommendations.
Provides consulting advice to client senior leadership.
Sets strategic direction for clients.
Defines and guides delivery of effective reporting and analytics.
Communicates technical concepts to nontechnical audiences in proposals and in-person presentations.
Works on several large client projects concurrently.
Participates in increasingly complex client projects.
Provides product and/or solution training for Logicalis Sales Teams and clients.
Mentors Logicalis team members.
Keeps abreast of the latest service management and ServiceNow solutions and services.
Establishes strong relationships with clients by demonstrating excellent listening skills.
Builds credibility and trust by delivering what has been promised within established timeframes.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
This job has no supervisory responsibilities.
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Bachelor’s degree in computer science, business, management disciplines, or related field.
Experience / Technical Requirements
2 years working with ServiceNow; designing and articulating value of service management strategy; knowledge of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM); experience designing and selling ServiceNow and ServiceDesk solutions.
1 year experience implementing and developing in ServiceNow
10 years working with service-based solutions with experience in several of the following areas:
Designing/developing complex data platform architectures
Leading clients through technology/data/BI strategy roadmap exercises
Traditional DBMS systems
Designing relational and multi-dimensional models
Data warehousing technologies
Experience in Logicalis vertical industries (e.g., healthcare, banking, etc.).
Experience developing enterprise-wide solutions.
Strong experience combining products and services into technology solutions that meet clients’ business needs.
Experience engaging in sales process with focus on solution design phase.
Experience in business case development.
Proficient use of all Microsoft Office applications.
May consider equivalent combination of education and experience.
ITIL V3 Foundation
ServiceNow System Administrator
Other Skills or Abilities
Ability to interact effectively with senior business leaders and C-level executives.
Ability to communicate and lead client discussions and meetings at business and technical levels.
Possesses combination of advanced technical aptitude and consultative capabilities with sales and business focus.
Ability to understand client requirements and translate them into appropriate designs.
Knowledge of competitive products with ability to position strengths and weaknesses in discussions with clients.
Excellent problem solving, decision making, and analytical skills.
Excellent time and prioritization management and ability to manage complex projects.
Ability to multitask to accommodate requests from multiple clients and Logicalis Account Executives.
Ability to communicate complex technical concepts in clear and easy-to-follow manner.
Proven ability to conduct proof of concepts and hands-on demonstration of technology.
Ability to act quickly to changing environments.
Ability to travel nationally to meet with clients.
Participates proactively in own career development.
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing duties of this Job, employee is constantly required to sit, talk, see, hear, and use hands and arms. Employees are frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. Employees must occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities/duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.