Position Description

Cash Posting Representative
Location Home Office, GA
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JOIN OUR ORGANIZATION...  

D4C Dental Brands, Inc. is a dental support organization (DSO) that supports affiliated pediatric dentists, general dentists, and orthodontists in the Smiles For Life Network. We provide business management expertise and administrative operations support, so doctors can focus on their patients and clinical operations. Our team is dedicated to helping children achieve a lifetime of great oral health. Our locations offer an exciting and comforting environment for patients as our specialists deliver best-in-class care and treatment to all. Join us and take part in raising the standard in children’s oral healthcare!

 

JOB RESPONSIBILITIES:

The Cash Posting Representative will be responsible for a portion, if not all, of the functions below. The Cash Posting Representative is expected to follow and/or assist other team members with the tasks below: 

  • Implement accounts receivable action plan as provided by supervisor to increase collections.
  • Provide management with weekly issues log identifying issues hindering collections by payor.
  • Assist with logistics to ensure field teams receive all information regarding collection efforts.
  • Understand practice software (i.e. Dental Vision) and clearing house software.
  • Maintain good working relationship with clearinghouse vendor representatives.
  • Adhere to all compliance guidelines and regulations as established by D4C Dental Brands, Inc.
  • Monitor call queue activity to ensure calls are answered in a timely manner.
  • Review queue reports to monitor and track staff productivity.
  • Answer and handle incoming business office patient calls that cannot be resolved by field staff.
  • Demonstrate superior knowledge regarding dental insurance coverage.
  • Understanding practice software ledger.
  • Serve as backup to RCM team members as needed. 

 

EDUCATION AND EXPERIENCE:

  • High school diploma; Bachelor’s degree in mathematics, or related field preferred.
  • 1-2 years of experience working in a dental environment.
  • 3-4 years of customer service work experience required. 

 

SPECIFIC SKILLS :

  • Excellent written, verbal, and presentation communication skills.
  • Knowledge of government, third party payers, billing requirements and reimbursement methods.
  • Knowledge of dental terminology preferred.
  • Knowledge of accounts receivable with an emphasis in collections and refund process.
  • Proficient in the use and application of MS Office, specifically Excel.
  • Knowledge of patient accounting and electronic billing. 
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