Position Description

Customer Service Representative, Ortho
Location Home Office, GA
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JOIN OUR ORGANIZATION...  

D4C Dental Brands, Inc. is a dental support organization (DSO) that supports affiliated pediatric dentists, general dentists, and orthodontists in the Smiles For Life Network. We provide business management expertise and administrative operations support, so doctors can focus on their patients and clinical operations. Our team is dedicated to helping children achieve a lifetime of great oral health. Our locations offer an exciting and comforting environment for patients as our specialists deliver best-in-class care and treatment to all. Join us and take part in raising the standard in children’s oral healthcare!

 

JOB RESPONSIBILITIES:

The Customer Service Representative will be responsible for answering and routing all incoming Business Office queue calls. They must be capable of building relationships, possess strong conflict resolution skills, and properly organize inquiries and requests to ensure they are addressed in a timely manner.

  • Answer and route incoming Business Office calls.
  • Process payments, send receipts/documents and forward calls to staff as appropriate.
  • Be knowledgeable of orthodontic procedures and insurance coverage.
  • Make notes on Ortho Trac ledger. 
  • Be available to support field offices with payments, questions, etc. 
  • Prepare documentation as needed.
  • Assist Business Office staff and team leads with mailing, filing, scanning and logistics.
  • Additional duties to be assigned as necessary to achieve the company standards and goals as efficiently as possible.

 

EDUCATION AND EXPERIENCE:

  • Minimum high school diploma, or equivalent.  
  • Minimum of 1-2 years of customer service experience

 

SPECIFIC SKILLS :

  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office.
  • Experience working in a busy environment.  
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